Account Executive | TikTok Shop

BRIGHTERBOX; London; Remote; GBP 100,000 - 125,000; Full time

Job summary

A creative agency based in London is seeking an Account Executive to enhance client relations and support various campaigns on TikTok Shop. The role involves onboarding clients, coordinating teams, and maintaining communication to drive successful outcomes. Ideal candidates are articulate communicators with a passion for eCommerce and TikTok. This is a remote-first position with a required London presence.

Qualifications

• Some experience in an agency, eCommerce or marketing support role.
• Keen to learn about TikTok/TikTok Shop.
• Passionate about creator-led commerce.

Responsibilities

• Act as a go-to contact for assigned clients.
• Explain TikTok Shop's features and processes.
• Coordinate internal teams to deliver results.
• Track client performance and troubleshoot issues.
• Maintain communication with clients via email and Zoom.
• Prepare reports or case studies for client strategy.

Skills

Confident communication

Understanding of TikTok/TikTok Shop

Organizational skills

Reliability

Solutions-focused mindset

Job description

Overview

This remote-first (but London-based) business is on a mission to empower brands and creators to thrive on TikTok Shop. As a full-service agency, they support clients with everything from campaign strategy to content creation, account management and live commerce. With TikTok Shop rapidly becoming the go-to platform for social-first eCommerce, we’re helping them expand the team and are looking for a confident Account Executive to join the team.

About the role:

As an Account Executive, you’ll be at the heart of their client relationships, working closely with one of the founders, helping brands and creators navigate TikTok Shop and unlock its potential. You’ll support the delivery of training and onboarding, help coordinate ongoing campaigns, and act as a day-to-day point of contact for a range of exciting clients.

Responsibilities

• Act as a go-to contact for assigned clients, supporting onboarding, training and account setup
• Confidently explain TikTok Shop's features, processes and best practices
• Help coordinate internal teams (content, creators, logistics) to deliver strong results
• Track client performance and troubleshoot any issues with support from senior team members
• Maintain regular communication with clients via email, Zoom and WhatsApp
• Prepare basic reports, case studies or feedback summaries to feed into wider client strategy

About you

• Confident and articulate communicator – happy to jump on a call or present to clients
• Some understanding of TikTok/TikTok Shop – or keen to learn fast
• Highly organised, reliable and solutions-focused
• Ideally some experience in an agency, eCommerce or marketing support role
• Passionate about creator-led commerce and the power of TikTok