Account Executive

KHR Recruitment Specialists; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading European manufacturer based in Aylesford is seeking an Account Executive to handle customer enquiries and support sales operations. In this role, you will manage orders, proactively engage customers, and identify sales opportunities, ensuring excellent service. The ideal candidate will have a background in sales support, strong communication skills, and proficiency in CRM/ERP systems. The position offers various benefits, including an annual bonus and generous holiday allowance, within a collaborative and supportive team environment.

Benefits

Annual 10% bonus

25 days holiday plus bank holidays

Wellbeing days or membership

Company pension scheme

Excellent working hours

Qualifications

• Proven experience in a sales support or customer service role.
• Excellent written and verbal communication skills.
• Strong attention to detail and a high level of accuracy.
• Proficient with CRM/ERP systems and Microsoft Office, especially Excel.
• A proactive and solution-focused approach to solving problems.
• Ability to prioritize tasks in a fast-paced environment.
• A team player with strong organizational skills.

Responsibilities

• Serve as the main contact for all customer enquiries by phone and email.
• Process customer orders accurately using the company’s ERP system.
• Proactively follow up with customers regarding their orders and requirements.
• Use CRM data to identify and target sales opportunities.
• Collaborate with internal teams to ensure on-time deliveries.
• Support the external sales team with quotations and projects.
• Maintain accurate and up-to-date records in the CRM system.
• Contribute ideas to improve customer service and efficiency.

Skills

Sales support experience

Verbal communication

Written communication

Detail orientation

Proficiency in CRM/ERP systems

Proficiency in Microsoft Excel

Proactive problem-solving

Organizational skills

Job description

Our client, a leading European manufacturer of sustainable products, is looking for a dedicated Account Executive to join their team in Aylesford. This is a great opportunity to play a key role in their customer service and sales operations, contributing directly to the company's continued growth and success.

Position Overview

As an Account Executive, you will be the first point of contact for customers, distributors, and contractors. Your role is central to providing an excellent customer experience. You will manage incoming enquiries, process orders, and proactively engage with existing customers to identify new sales opportunities, ensuring a smooth and efficient service from start to finish.

Responsibilities

• Serve as the main contact for all customer enquiries by phone and email.
• Process customer orders accurately using the company’s ERP system.
• Proactively follow up with customers regarding their orders and requirements.
• Use CRM data to identify and target sales opportunities.
• Collaborate with internal teams to ensure on-time deliveries.
• Support the external sales team with quotations and projects.
• Maintain accurate and up-to-date records in the CRM system.
• Contribute ideas to improve customer service and efficiency.

Requirements

• Proven experience in a sales support or customer service role.
• Excellent written and verbal communication skills.
• Strong attention to detail and a high level of accuracy.
• Proficient with CRM/ERP systems and Microsoft Office, especially Excel.
• A proactive and solution-focused approach to solving problems.
• Ability to prioritise tasks in a fast-paced environment.
• A team player with strong organisational skills.

Benefits

• Annual 10% bonus
• 25 days holiday plus bank holidays
• Wellbeing days or membership
• Company pension scheme
• Excellent working hours (8am-5pm Mon-Thurs, 8am-2.30pm Fri)

Alongside these benefits, you will join a collaborative and positive team. This company fosters a culture of continuous improvement and supports its employees to achieve great results together.