Account Director

Liberty Towers; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

An independent insurance broker based in London is seeking an experienced Account Director to manage a portfolio of property owners and real estate clients. The ideal candidate will have 5–10 years of experience in commercial insurance broking, strong relationships in the market, and the ability to mentor junior staff. This role offers the opportunity to influence strategy and drive business growth within a progressive and entrepreneurial environment.

Qualifications

• 5–10 years’ experience in commercial insurance broking with a focus on property owners and real estate.
• Experience managing medium to large client portfolios and complex insurance programs.
• Demonstrated managerial experience with mentoring or leading staff.

Responsibilities

• Lead the management of commercial insurance programs for property owners.
• Act as the primary client relationship lead delivering an advisory service.
• Negotiate renewals with insurers to secure optimal terms.

Skills

Negotiation

Client Relationship Management

Mentoring

Commercially Minded

Confidence in Communication

Tools

Acturis

Job description

London Bridge based

Office Based: 5 days a week

The Company

A truly independent broker serving the real estate sector, recognised for its strong service ethic and progressive insurance solutions. The business is built on deep market expertise, entrepreneurial thinking, and a flexible, agile working environment. Their people are empowered to lead, innovate, and build long‑term client relationships.

Role Overview

The Account Director will play a senior, client‑facing role with responsibility for managing and growing a portfolio of predominantly property owner and real estate clients. This position requires a proven insurance professional with 5–10 years’ experience, strong market relationships, and the ability to lead, mentor, and support junior team members while contributing strategically to business growth.

Roles and Responsibilities

• Lead the placement and management of commercial insurance programmes, including but not limited to:
  • Property Owners
  • Commercial Combined
  • Office, Retail, and Real Estate Portfolios
  • Household, Travel, and Motor Fleet (where applicable)
• Take ownership of a large and complex client portfolio, typically comprising medium to large corporate and property‑focused clients.
• Act as the primary client relationship lead, delivering a high‑touch advisory service.
• Negotiate and place renewals directly with insurers and underwriters, leveraging market relationships to secure optimal terms and coverage.
• Oversee renewals, mid‑term adjustments, claims liaison, premium collection, and general servicing standards across the portfolio.
• Provide mentorship and day‑to‑day guidance to Account Executives and junior team members, supporting their development and workload management.
• Support senior leadership (including the CEO) with portfolio oversight, insurer relationships, and strategic initiatives.
• Assist with financial oversight, including debtors, insurer statements, and premium reconciliation, in collaboration with accounts teams.
• Ensure full compliance with FCA requirements, including issuance of proposal forms, TOBAs, and client documentation.
• Identify cross‑selling and up‑selling opportunities across the wider client base.

Candidate Profile

• 5–10 years’ experience within the commercial insurance broking sector, with strong exposure to property owners and real estate risks.
• Proven experience managing medium to large client portfolios and complex insurance programmes.
• Demonstrable managerial or supervisory experience, including mentoring or leading junior staff.
• Strong technical knowledge of commercial insurance products and placement strategies.
• Experience using Acturis.
• Confident communicator with the ability to build long‑term relationships with clients, insurers, and stakeholders.
• Commercially minded, proactive, and comfortable operating in a senior, client‑facing role.
• Professional, credible, and consultative approach to business development.

Why Apply?

This role is ideal for an experienced Account Executive or Senior Account Handler ready to step into an Account Director position, or an established Account Director seeking greater autonomy within an independent, entrepreneurial brokerage. You will have the opportunity to lead client relationships, influence strategy, and play a key role in driving the business forward.