Account Director

Bridge Recruitment; England; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading Facilities Management firm in the UK seeks an experienced Account Manager to oversee service delivery across multiple client locations in London. The role involves managing cleaning services, enhancing client experience, and fostering a positive team environment. Ideal candidates should possess strong leadership skills, commercial awareness, and the ability to manage multiple contracts effectively. With a focus on service excellence, this position offers genuine career progression opportunities and benefits like flexible working arrangements and annual leave.

Benefits

Paid volunteering day

Career progression opportunities

25 days annual leave plus 8 public holidays

Flexible working arrangements

Essential IT equipment provided

Qualifications

• Strong communicator with excellent interpersonal skills.
• Proven leadership experience to guide operational teams.
• Organised and flexible in managing priorities.

Responsibilities

• Manage day-to-day delivery of services across client locations.
• Ensure services meet contractual requirements and enhance client experience.
• Monitor KPIs and conduct regular performance reviews.
• Build and maintain strong client relationships.

Skills

Strong communicator

Leadership experience

Ability to manage multiple contracts

Commercially aware

Problem-solving skills

Job description

Role: Account Manager

Salary: Competitive Salary

Job Status: Full Time / Permanent

Location: London

Vacancy Reference: VR / 05384

Role Description

We are partnering with one of the UK’s most established independent Facilities Management providers, renowned for delivering tailored soft service solutions to an impressive portfolio of premium commercial, corporate and mixed-use clients nationwide.

Our client is a forward-thinking, family-owned organisation known for its strong values, long-term client partnerships and commitment to service excellence. With decades of industry experience, they have built a reputation for combining a personal, hands-on approach with the capability and professionalism of a large FM operator. Their focus on innovation, sustainability and employee development sets them apart within the industry.

As the business continues to grow across the London region, they are seeking an experienced and highly motivated Account Manager to oversee operational service delivery across a portfolio of sites. This role offers the opportunity to play a key part in shaping how services are delivered while working within a supportive, people-focused culture.

Key Responsibilities

• Manage the day-to-day delivery of cleaning and soft FM services across multiple client locations, ensuring consistent high standards.
• Ensure services meet contractual requirements and continually look for opportunities to enhance the client experience.
• Lead, motivate, and support cleaning teams, fostering a positive working environment focused on performance and development.
• Monitor KPIs, conduct regular performance reviews, and use data to drive improvements across your contracts.
• Build and maintain strong relationships, holding regular review meetings and acting as the main point of contact for your sites.
• Conduct routine site audits, address service gaps, and ensure corrective actions are implemented effectively.
• Promote new ideas, technologies, and processes that could enhance service delivery or operational efficiency.
• Uphold the highest standards of H&S across all locations, ensuring teams are trained, aware, and compliant.
• Identify training needs, support staff development, and ensure teams are equipped to deliver exceptional service.
• Strengthen client relationships to support potential contract growth or additional service offerings.
• Liaise with supply chain partners to maintain seamless delivery and uphold service quality.

Person Specification

• Strong communicator with excellent interpersonal skills, able to build rapport across all levels.
• Proven leadership experience, with the ability to inspire and guide operational teams.
• Confident managing multiple contracts within FM, particularly soft services or cleaning environments.
• Commercially aware and comfortable working with financial information.
• Organised, flexible, and able to manage competing priorities in a fast-paced environment.
• A proactive problem-solver with experience driving change and implementing improvements.
• Comfortable working independently while collaborating effectively with wider management teams.

Benefits

• One paid volunteering day per year to support a charity of your choice.
• Genuine opportunities for career progression and professional development.
• 25 days annual leave plus 8 public holidays per year.
• Flexible working arrangements to support work-life balance.
• Competitive salary package.
• All essential IT equipment provided.