Account Development Manager

DHL Supply Chain; Rugby; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global leader in logistics is seeking an experienced Account Development Manager to join their Consumer and Convenience team. This role involves creating tailored account plans that enhance customer engagement and drive mutual benefits. Candidates should possess proven sales experience, negotiation skills, and the ability to effectively manage stakeholder relationships. This position offers competitive benefits, including private medical insurance and flexible working options, with remote work and travel requirements.

Benefits

Use of a company car or car allowance

Private Medical Insurance

26 days annual leave

Discretionary bonus based on performance

Generous pension scheme with employer contribution

Free GP consultations

Retail and lifestyle discounts

Financial advice programs

Qualifications

• Experience in developing customer strategies and account plans.
• Strong negotiation and sales background in logistics.
• Ability to engage effectively with multiple stakeholders.

Responsibilities

• Develop a comprehensive strategy for customer lifecycle management.
• Translate customer strategy into actionable account plans.
• Maintain a network of coaching relationships within customer organizations.

Skills

Proven sales or Account Development experience

Passion for sales and developing the DHL offering to customers

Self-motivated and able to manage multiple stakeholders

Negotiation skills

Understanding of the Bid and tender processes

Job description

Grade: RCS Grade J

Contract Type: Permanent (Full-Time)

Location: Remote, with up to 50% UK travel

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, and our Business Development team is at the forefront of driving growth and innovation.

We are seeking an experienced and dynamic Account Development Manager to join our Consumer and Convenience team. In this role, you will be responsible for developing and implementing strategies that drive customer engagement and maximise mutual benefits. You will work closely with our customers to create tailored account plans that incorporate new products, sustainability initiatives, and continuous improvement efforts.

WHAT YOU'LL DO

• Develop a comprehensive strategy for the customer lifecycle, leading planning and engagement efforts to ensure long-term success.
• Translate customer strategy into actionable account plans that highlight opportunities for mutual benefit, including new products and sustainability initiatives.
• Build and maintain an extensive network of coaching relationships within the customer's organisation, gaining access to decision-makers and effectively promoting the value of our services.
• Balance the needs of the customer with operational requirements by facilitating collaborative solutions, managing, and resolving potential conflicts that may arise.
• Act as the key contact for the Global Account Manager (GAM), supporting two-way communication and driving meaningful engagement in both directions.

WHAT YOU'LL BRING

• Proven sales or Account Development experience.
• Passion for sales and developing the DHL offering to customers.
• Self-motivated and able to manage multiple stakeholders effectively, including conflict resolution and problem-solving.
• Negotiation skills and Commercial experience.
• Understanding of the Bid and tender processes - desirable
• Preferred background in Consumer and Convenience logistics or DSC experience.

WHY JOIN US?

• Use of a company car (or car allowance) including hybrid and electric vehicles
• Private Medical Insurance
• 26 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 12 th January. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.