Accommodation Supervisor: Elevate Guest Experience

LEGOLAND; Windsor; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading family entertainment resort in Windsor seeks an Accommodation Supervisor to join their Hotel Operations Team. This role involves overseeing day-to-day hotel operations, resolving guest complaints, and improving guest satisfaction metrics. Candidates should have previous experience in hotel administration and strong communication skills across various channels. Benefits include discounts on LEGO products, employee assistance programs, and ongoing training opportunities.

Benefits

40% discount off LEGO products

20 free tickets for Merlin Attractions

25% discount in Merlin shops

Private pension scheme

Life assurance scheme

Employee assistance programme

Free staff parking

Ongoing training & development

Qualifications

• Previous experience working in a hotel function, ideally administration.
• Professional communication across phone, email, and digital systems.
• Experience with data metrics and reporting.

Responsibilities

• Support day-to-day operation of accommodations.
• Respond to department queries and resolve guest complaints.
• Communicate actions via various channels to improve guest satisfaction.

Skills

Hotel operations

Communication skills

Data metrics and reporting

Guest service orientation

Health & safety compliance

Leadership

Job description

A leading family entertainment resort in Windsor seeks an Accommodation Supervisor to join their Hotel Operations Team. This role involves overseeing day-to-day hotel operations, resolving guest complaints, and improving guest satisfaction metrics. Candidates should have previous experience in hotel administration and strong communication skills across various channels. Benefits include discounts on LEGO products, employee assistance programs, and ongoing training opportunities.