Accommodation and Support Manager - West Somerset

YMCA-DG; Blagdon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A community support organization in Blagdon is seeking a dedicated Accommodation and Support Manager. You will oversee support services for individuals experiencing homelessness, manage a team, and participate in an out-of-hours On Call rota. Candidates must have supervisory experience and the capability to engage with challenging behaviours. Employees will benefit from a comprehensive health and wellbeing package including annual leave and training opportunities.

Benefits

Westfield Health Cash Plan

28 days of annual leave

Training and development opportunities

Monthly employee raffle

Discounted gym membership

Complimentary one-night hotel stay

Childcare savings

Discounted event venue hire

Confidential counselling services

Employer pension contributions

Exclusive charity worker discounts

Qualifications

• Experience in managing teams or supervisory roles.
• Ability to work alone and manage challenging behaviours.
• Strong interpersonal skills to build relationships with individuals.

Responsibilities

• Oversee and provide support services to individuals facing homelessness.
• Directly manage a number of team members.
• Participate in an out of hours On Call rota.

Skills

Dedication

Enthusiasm

Resilience

Supervisory experience

Ability to work with complex behaviours

Community engagement

Job description

What we are looking for in you

We are looking for a dedicated, enthusiastic and resilient person to join us as the Accommodation and Support Manager in West Somerset.

This role involves working from our accommodation in Minehead, overseeing and providing support services to individuals who, for various reasons, have become homeless. The services in West Somerset includes accommodation for young people 18-25, temporary accommodation and accommodation for those who have a history of or who are at risk of experiencing rough sleeping. There we are seeking someone who can use a range of range of tools and techniques for motivating and engaging communities who traditionally may find it tricky to work with services.

The role will also be directly line managing a number of team members, so it is essential you have some supervisory or line management experience.

As part of this role you will be included in an out of hours On Call rota.

We believe that creating professional, positive and trusting relationships are key to working with every individual, in order to ensure they feel supported and achieve goals which matter to them. Often the individuals we work with and support are facing one of the most challenging period of their lives, and we are therefore seeing an individual who has the right values and approach to create a supportive environment. If you're ready to make a real positive impact, we look forward to receiving your application.

Whilst there are systems in place to support you, a substantial part of the role includes the ability to lone work. Therefore, we require someone competent and confident when working alone and somebody who is able to understand and work with complex and challenging behaviours, appropriately.

All appointments are subject to an Enhanced DBS check and we request that you provide two suitable references.

What you might want to know about us

We appreciate your interest in joining our team and exploring opportunities with YMCA Dulverton Group. At YMCA Dulverton Group, we are not just a charity; we are a dynamic and vibrant local community committed to fostering supportive, inclusive, and empowering environments. Our mission is to cultivate communities where young people can authentically belong, actively contribute, and truly thrive.

We deliver life changing services to over 10,000 children, young people and, families across Somerset and Devon every year. We focus on 6 key areas of work, including Support and Advice, Housing, Family and Youth Work, YMCA Gym, Training and Education and Our Hotels.

We regularly adapt our services to help ensure we meet the needs of our community and the strategic priorities of the local authority. We strive to provide a consistent supply of high-quality housing and effective support.

Our employees are on board with our constantly evolving organisation, and are dedicated to changing the lives of those who utilise our services. If the prospect of contributing to youth development, fostering positive community impact, and making a meaningful difference resonates with you, we would like to learn more about how your skills and passion align with our mission, aim and values.

At YMCA Dulverton Group, we’re proud to offer a comprehensive benefits package to support your wellbeing, development, and work-life balance, including:

• Westfield Health Cash Plan to help with everyday health costs
• 28 days of annual leave, plus bank holidays (pro rata for part-time roles)
• A wide range of training and development opportunities to help you grow
• Monthly employee raffle
• Discounted gym membership to support your health and wellbeing
• A complimentary one-night hotel stay at one of our locations
• Savings on childcare in our Early Years Settings and Children’s Holiday Club
• Discounted hire of our wedding and events venue
• Access to confidential counselling services
• Employer contributions to your pension scheme
• Exclusive charity worker discounts

We are committed to providing equal opportunities for all. We are striving to be a care leaver friendly employer, and because of this, if you wish to disclose that you are care experienced, we guarantee you an interview aslong as you meet the minimum requirements for the role. Following this, we also offer constructive feedback on your application process.