Access to Health Records Case Handler

NHS; Llandudno; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare service provider in Wales is seeking an Access to Health Records Support Manager to ensure compliance with data protection laws and manage subject access requests efficiently. The ideal candidate will demonstrate strong organizational and communication skills, and will support the Patient Records Service in a high-pressure office environment. This role requires an understanding of GDPR and the Data Protection Act, with a commitment to upholding patient confidentiality. Welsh language skills are desirable.

Qualifications

• General understanding of health-related GDPR, Data Protection Act, and Access to Health Records Act.
• Evidence of continual professional development.
• Working knowledge of multiple document types management.

Responsibilities

• Support Patient Records Service to ensure compliance with GDPR and Data Protection Act.
• Act as a first point of contact for subject access requests.
• Ensure that patient records are located and extracted in a timely manner.

Skills

Strong Communication Skills

Ability to manage own caseload

Ability to work autonomously

Good interpersonal skills

Strong verbal and written skills

Education

NVQ Level 3 or equivalent qualification

Tools

Microsoft packages

Job description

An exciting opportunity has arisen to be part the Access to Health Records Service for the Health Board. This role will play a key part in supporting compliance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) with specific regards to the processing of subject access requests for access to patient records.

If you are someone who has great communication skills, is extremely organised, process driven and able to provide accountability and assurance around the processes involved when handling a subject access request, then this job could be for you.

You may already have experience of working within this field, or are looking for a new challenge in a new role within a new service in which you can draw on the knowledge, skills and experience you have to offer. You will be part of a team that will help to shape the new service, as it develops to enable compliance with, and provide assurance on, the new requirements within the data protection legislation.

We would expect the candidate to already have a good understanding of Data Protection and GDPR, however, further specialised training will be offered as part of the development of the role.

Access to Health Records Support Managers

[e-mail] / [e-mail]

Main duties of the job

Support the Patient Records Service on the delivery of set objectives to ensure policies and procedures are followed in compliance with; General Data Protection Regulation (GDPR) 2018, Data Protection Act 2018, Access to Health Records Act 1990, and BCUHB Health Records Management Procedure.

The Access to Health Records Case Handler will be working in a highly pressurised office environment to provide a professional and efficient service, ensuring patient records are located, extracted, and scanned in a timely manner, under the supervision of the Access to Health Records Support Manager. The post holder will be expected to work with a degree of autonomy to ensure delivery of subject access compliance and deliver high quality.

To be the first point of contact within the Health Board, supporting the Access to Health Records Case Handlers to ensure all subject access requests for patient records are managed efficiently from start to finish that are received within the Access to Health Records (ATHR) Service ensuring that legislative requirements are adhered to as per the ATHR procedures. Ensure that any delays accessing patient records are appropriately escalated in a timely manner to enable compliance with the legislative timescale.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications and Knowledge

• NVQ Level 3 or equivalent qualification/ work experience
• A general understanding of health-related General Data Protection Regulation (GDPR) 2018, Data Protection Act 2018, and Access to Health Records Act 1990
• Knowledge and understanding of principles of confidentiality.
• Evidence of continual professional development
• Working knowledge of how to manage multiple document types

Experience

• Experience of working with Microsoft packages
• Strong Communication Skills
• Previous administrative experience
• Managing own individual, large/complex workload
• NHS experience
• Experience of handling sensitive and complex sets of information and situations
• Experience of working with the Data Protection Act and Access to Health Records Act
• Experience of using multiple ICT systems at once.

Skills and Attributes

• Ability to sustain accuracy of work and achieve a consistently high standard under pressure.
• Ability to work autonomously and manage own busy caseload, manage time and make decisions on a variety of tasks and changing priorities
• Ability to recognise and evaluate issues
• Ability to remain calm and professional under pressure.
• Strong verbal and written skills and ability to communicate effectively at all levels within clinical and non-clinical teams.
• Good literacy and numeracy skills, with the ability to analyse and evaluate data to inform improvement recommendations.
• Ability to deal with and respond appropriately to on the spot concerns
• Ability to speak Welsh

Other

• Commitment to placing the patient at the heart of what we do
• Self-motivated, hardworking and enthusiastic
• Present self in a professional manner, being courteous, respectful and helpful.
• Good interpersonal skills and ability to empathise.
• To respect confidentiality and the rights of the patient
• Ability to exert light/moderate physical effort when handling casenotes and trolleys
• Ability to travel between sites.
• Ability to adapt to new ways of working and contribute to service improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Access to Health Records Support Manager