Academic Operations Manager (Maternity Cover)

hireful; Gloucester; Hybrid; GBP 33,000; Full time

Job summary

A professional membership association is seeking an Academic Operations Manager to manage postgraduate certificate programmes. The candidate will oversee a team and ensure high-quality administrative support, working hybrid for two days a week. Candidates should have experience in education administration and project management, with a salary around £33,000 per annum. The role offers various benefits including generous vacation and hybrid work support.

Benefits

Holiday entitlement starting at 25 days per year

Health and wellbeing support

Enhanced family leave benefits

Life assurance

Ongoing training and development

Free onsite parking

Regular social activities

Qualifications

• Manage multiple priorities with accuracy and attention to detail.
• Strong organisational and problem-solving skills.
• Proactive, self-motivated approach with confidence to work independently.

Responsibilities

• Manage the coordination and administration of all accredited programmes within the Continuing Education Department.
• Line management of four members of the administration team.
• Provide leadership and ensure high-quality administrative support for postgraduate certificate programmes.

Skills

Experience in administering education/training courses and events

Experience managing multiple complex tasks

Experience in line management

Background in customer service

Proficient project management and organisational skills

Excellent written and oral communication skills

Confidence working independently

Strong IT skills, including proficiency with Microsoft Office

Job description

Overview

Academic Operations Manager (Maternity Cover)

Location: Hybrid working for 2 days per week at home
Salary: c.£33,000 per annum dependant on experience
Contract Type: fixed term contract (Up to 12 months)
Hours: Full-time
Closing date: 5th October 2025

The BSAVA have an exciting opportunity for an experienced educational course administrator to act as Academic Operations Manager for our Postgraduate Certificate programmes. The successful candidate will manage the coordination and administration of all accredited programmes within the Continuing Education Department. This will include line management of four members of the administration team. Further details are provided in the role description on the BSAVA vacancy page, ‘Join our team’.

Responsibilities

• Manage the coordination and administration of all accredited programmes within the Continuing Education Department.
• Line management of four members of the administration team.
• Provide leadership and ensure high-quality administrative support for postgraduate certificate programmes.

Skills and experience

• Experience in administering education/training courses and events
• Experience managing multiple complex tasks
• Experience in line management
• A background in customer service
• Proficient project management and organisational skills
• Excellent written and oral communication skills
• Confidence working independently
• Strong IT skills, including proficiency with Microsoft Office (especially Excel for creating and managing spreadsheets) and CRM systems

Desirable (but not essential)

• Experience making commercial decisions and solving problems independently
• Experience managing a team and delegating tasks
• Experience using Learning Management Systems (LMS)
• Understanding of the veterinary sector and best practices in online education
• Experience creating and monitoring a departmental budget

The person

You should have

• The ability to manage multiple priorities with accuracy and attention to detail
• Strong organisational and problem-solving skills
• A proactive, self-motivated approach, with confidence to work independently
• Excellent communication and interpersonal skills, with a customer-focused mindset
• The ability to lead, motivate, and support colleagues when required
• An adaptable, resourceful attitude and a willingness to learn new systems and processes

About the BSAVA

The BSAVA is a professional membership association which exists to advance care for companion animals. With a membership of more than 10,000 veterinary surgeons, vet nurses and students, we work in the UK and internationally to promote excellence in small animal practice through education and science, by facilitating training, conducting research, and developing policy. Each year we deliver numerous education courses, host BSAVA events and publish books, manuals, apps, and magazines.

At the BSAVA, we are passionate about empowering veterinary professionals with the knowledge, skills, and support they need to thrive in their careers and deliver the highest standards of care to companion animals.

This is a full-time role, working 37.5 hours per week within the Continuing Education team.
Our reward package for this role includes a basic salary of c.£33,000 per annum (depending on experience). In addition, we offer generous employer pension contributions starting at 7% and increasing up to 10% with length of service.

Benefits

• Holiday entitlement starting at 25 days per year, plus bank holidays
• Support for hybrid working
• Enhanced family leave benefits, including maternity, paternity, adoption, and other family-related leave
• Life assurance
• A free legal helpline
• Health and wellbeing support
• Ongoing training and development
• Free onsite parking and a Cycle to Work scheme
• Regular social activities

If you are bold and innovative, strive for excellence whilst taking ownership and accountability of your work, show passion for what you do and work effectively in a team – then you’ll be a great fit for the Association, and we would love to hear from you.

How to apply

In order to be considered for this role, please submit your CV and a cover letter detailing how you meet the requirements in the role description which is on the BSAVA vacancy page, ‘Join our team’.

We will review applications and hold interviews at any time prior to the closing date, which may mean that we fill this vacancy early if we find a suitable candidate.

By applying for this position, you are consenting to the information on your CV being held by the Association for six months.

Our commitment to equality, diversity and inclusion (EDI) underpins our belief that we can make the Association stronger through the unique contributions we can all bring. We create inclusive teams aligned to our values and encourage applications from a diverse range of suitably qualified candidates.

You may also have experience in the following: Academic Operations Manager, Education Administration, Postgraduate Programme Management, Course Coordination, Continuing Education, Higher Education Administration, Educational Course Administration, Programme Coordination, Project Management, Operations Management, Academic Programme Manager, Education Project Manager, Professional Development Coordinator, Student Administration, Adult Learning Operations

REF-223 895