Academic Account Specialist

McGraw-Hill; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading educational publisher in the United Kingdom is seeking an Academic Account Specialist to drive sales and enhance engagement with universities. This role involves managing customer relationships, achieving sales targets, and collaborating with various teams to facilitate digital transformations in higher education. The ideal candidate will have strong communication skills, proficiency in Salesforce, and a passion for educational technology.

Qualifications

• Strong proficiency in Microsoft Office (Word, Excel, Teams).
• Confidence in virtual communication (meetings, phone, email).
• Understanding of the higher education sector is desirable.

Responsibilities

• Manage a defined territory and proactively engage existing customers.
• Deepen engagement with current content users and scale existing accounts.
• Collaborate with marketing and business development teams.

Skills

Strong drive for success

Excellent written and verbal communication skills

Exceptional customer service abilities

Engaging remote presentation skills

Passion for educational technology

Effective team collaborator

Tools

Microsoft Office

SFDC (Salesforce)

Job description

Overview

Build the Future

Are you ready to shape the future with your innovative thinking? The Academic Account Specialist is responsible for driving sales of all McGraw Hill products with a strong focus on improving ROI and sell‑through of our existing business. The role aims to grow core existing business and support universities in their digital transformation by meeting sales and engagement targets, increasing account revenue, and managing overall account relationships. This includes collaborating with internal teams and external eBook partners to ensure product success and alignment with teaching needs.

How you can make an impact

In this role, you will manage a defined territory, proactively engage existing customers, and help generate new business opportunities through virtual meetings, email, and phone outreach. You will deepen engagement with current MH content users, scale existing eBook accounts, and support smooth adoption by partnering with marketing, product, commercial teams, and eBook retailers. By ensuring high usage, strong sell‑through rates, and effective remote product demonstrations, you directly influence customer satisfaction and the growth of MH's digital and print solutions.

What you will be doing

• Actively engage with all existing adoptions primarily through virtual/remote methods to strengthen relationships and increase engagement, usage, and revenue.
• Build and maintain strong relationships with a wide range of decision‑makers to enhance the value and performance of current adoptions.
• Manage data effectively using SFDC/Tableau to ensure accurate tracking, forecasting, and territory insights.
• Balance maintaining high sell‑through and usage of existing sales while identifying and pursuing new business opportunities.
• Collaborate with marketing and business development teams to qualify MQLs, support demand‑generation efforts, and proactively research and prospect for growth opportunities.
• Represent McGraw Hill professionally in internal meetings both virtual and in‑person including sales meetings that may occur outside the UK/IR.
• Meet assigned regional revenue targets, support channel sales (where applicable), and drive increased eBook/courseware engagement and revenue within the territory.

Skills & qualifications needed

• Strong drive for success with excellent written and verbal communication skills
• Exceptional customer service abilities and confidence in virtual communication (meetings, phone, email)
• Engaging remote presentation skills and interest/experience in solution‑selling or consultative sales (preferred but not required)
• Passion for educational technology and supporting university learners
• Effective team collaborator with the initiative to work independently
• Understanding of the higher education sector and experience working with university providers (desirableli>

Digital & IT skills

• Strong proficiency in Microsoft Office (Word, Excel, Teams)
• Confident use of SFDC (Salesforce) for data management and tracking
• Comfortable using digital tools and platforms to communicate, present, and support customers remotely

Why work for us?

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions.