Above Ground Triage Engineer

Yorkshire Water; Leeds; Hybrid; GBP 40,000 - 54,000; Full time

Job summary

A leading water service provider is seeking an Above Ground Triage Engineer to join their team in Leeds. This role involves monitoring, managing, and prioritizing work requests within a proactive maintenance framework. Candidates should possess a strong understanding of operational safety, excellent analytical and problem-solving skills, and experience with SAP. The position offers a competitive salary, development opportunities, and benefits including hybrid working arrangements and a generous leave policy.

Benefits

Competitive salary

Annual bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Wellness day

Health cash plan scheme

Qualifications

• Desire to improve processes related to asset management.
• Exceptional understanding of operational safety and risk.
• Strong understanding of asset faults and means of repair.
• Customer-facing experience with negotiation and influence skills.

Responsibilities

• Monitor and manage triage work via the new SAP S4 system.
• Validate and route MEICA work effectively.
• Ensure compliance with safety and quality requirements.
• Make decisions on maintenance work prioritization.

Skills

Operational Health & Safety

Analytical skills

Problem-solving

Customer service

Microsoft Office 365

Education

NVQ Levels 1-3, City & Guilds Levels 1-3, BTech National Diploma, ONC/HNC or equivalent in a relevant engineering subject

Tools

SAP

Job description

Why Yorkshire Water?

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience (£40,168 - £53,557)
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Triage Engineer progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location

This role will initially be based in Bradford but we’re moving our office to Leeds Valley Park in Summer 2026, so you’ll be based there in the future, with a hybrid working arrangement in place, a mix of office and home working. We work 3 × days in the office per week.

Work Type

This is a temporary fixed term opportunity for 12 × months, with the potential for it to become a permanent role. Working full time 37 hours per week between a working window of 8:00am-6:00pm Monday‑Friday.

We have an exciting opportunity for an Above Ground Triage Engineer to join the Triage, Planning and Scheduling team at Yorkshire Water and be a part of help to provide the best service to our customers. Could this be you?

What we do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Triage, Planning and Scheduling team is a key part of how we plan to meet the changing expectations of customers and regulators.

This is a key role in supporting our Above Ground Maintenance Modernisation, moving towards a more efficient, holistic and proactive approach to maintenance. You will also be passionate about improving Yorkshire Water and how we care for our assets, identifying and owning opportunities to learn and improve process, system and colleague capability.

Where you fit in

• Monitoring and managing work requiring triage, primarily via the new SAP S4 system, and processing based on priority.
• Validating, prioritising and routing MEICA (Mechanical, Electrical, Instrumentation, Control & Automation) work effectively to reduce bad demand.
• Ensuring that the information provided meets safety & quality requirements and is accurately prioritised before routing to the next step in the process. This will involve liaison with colleagues across the business including operations, logistics, procurement, MEICA delivery, technical planning, scheduling, and control.
• Based on the information provided, you’ll identify whether the work required is routine, building a clear plan of work.
• Develop your own understanding of the waste and clean operations of Above Ground assets through on the job learning and utilising technical expertise, to make appropriate course of action decisions, and challenging and influencing stakeholders.
• Drive excellent standards and performance in health and safety, risk management and control of work which includes adherence to all company Management Procedures.
• Ensure compliance with the Yorkshire Water Safety Policy by developing and maintaining a personal safety profile corresponding to current company expectations.
• Make decisions on appropriate prioritisation of work across the proactive maintenance and reactive workbasket, considering the implications of these decisions on Operational risk, potentially calling forward planned maintenance when notified of a reactive fault or risk.
• Review maintenance jobs against risk and capacity, making decisions about the most effective use of resource and the impact of not completing work, driving value for the whole asset maintenance lifecycle.
• Ensure detailed resource plan to enable efficient scheduling effort.
• Analyse job detail to define the most efficient cost‑effective solution.
• Apply jeopardy management to the maintenance workbasket, identifying where jobs require intervention, and representing the triage team in company escalations.
• Upskilling colleagues through diagnostic questioning and coaching.

What skills & qualifications you will need

• The successful candidate will have a strong desire to improve how we do things at Yorkshire Water, particularly in relation to how we care for our assets.
• An excellent understanding of Operational Health & Safety, once in role you will need to understand Yorkshire Water Life Saving Rules and Management Procedures.
• An excellent understanding of clean and waste operations and operational risk.
• A good understanding of asset faults, diagnostic questioning, and potential means of repair / restoration.
• Knowledgeable in regards engineering work within wastewater and clean water environments and how it interacts with engineering maintenance/ projects.
• A hard‑working, team player, displaying role model behaviours, ensuring regular self‑development to broaden current and changing internal and regulatory changes ensuring all work that is undertaken meets current rules and regulations.
• Strong analytical, problem‑solving skills.
• Experience of using SAP to interrogate and process jobs.
• Excellent customer service skills and previous experience of working in a customer facing role and can influence, negotiate, and challenge in the right way, when required.
• Proficient in Microsoft Office 365.
• Excellent verbal and written communication skills.
• Able to work under pressure and has previous experience of working in a fast‑paced environment, managing day to day reactive workloads.
• Highly organised individual, with good attention to detail.
• Previous experience of working in Operational teams in Yorkshire Water, or in the wider Utilities Sector.

Either NVQ Levels 1-3, City & Guilds Levels 1-3, BTech National Diploma, ONC/HNC or equivalent in a relevant engineering subject.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Recruitment Process

Closing Date: 4th January, 2026

If successful for the role, you will be required to undergo pre‑employment checks that will include a Basic Disclosure Check, carried out through a Third‑Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.