Key Lead

ABERCROMBIE AND FITCH; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A global retail brand is seeking a Key Lead to ensure a quality in-store experience for customers. This role acts as a Floor Supervisor, guiding Brand Reps and Stock Associates to effectively run store operations. Candidates should have retail experience and a high school diploma preferred. The position requires strong interpersonal skills and flexibility in work hours, especially on weekends and holidays. The company offers a quarterly bonus, discounts, and opportunities for career advancement.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Associate Assistance Program

Opportunity to Become a Brand Affiliate

Training and Development

Qualifications

• Retail experience of at least 1 year preferred.
• Ability to effectively communicate and interact with customers.
• Knowledge of fashion trends is a plus.

Responsibilities

• Ensure all customers receive a quality in-store experience.
• Act as the Floor Supervisor and provide guidance to staff.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Assertiveness

Adaptability/Flexibility & Stress Tolerance

Multi-Tasking

Work Ethic

Proactive Thinking

Education

High School Diploma/ G.E.D. equivalent

Job description

Company Description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first.

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You'll Do

• Opening and closing routine
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sales use
• Asset Protection
• Visual Displays
• System Skills

Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications

What it Takes

• Education – High School Diploma/ G.E.D. equivalent preferred
• Retail Experience – At least 1 year of retail experience is preferred.
• Supervisor/ Managerial Experience – No supervisory/ management experience is required.
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability/Flexibility & Stress Tolerance
• Poise & Ambition
• Multi-Tasking
• Applied Learning
• Work Ethic
• Omni Channel Services

What You’ll Get

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Associate Assistance Program
• Opportunity to Become a Brand Affiliate
• Training and Development

A Global Team of People Who'll Celebrate you for Being YOU.

Abercrombie & Fitch Co. is an Equal Opportunity employer