Abercrombie & Fitch - Brand Representative Lead, Bluewater

Abercrombie and Fitch Co.; Greater London; On-site; GBP 24,000 - 28,000; Full time

Job summary

A global specialty retailer is seeking a Brand Representative Lead in Greater London. This role focuses on delivering exceptional customer service, leading associates, and managing stockroom operations. Candidates should have at least one year of customer service experience, a strong work ethic, and the ability to multi-task effectively. This position offers flexible scheduling and career advancement opportunities within a supportive team environment.

Benefits

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifications

• At least one year of customer service experience is required.
• Strong work ethic and reliable approach to tasks.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver excellence in customer experience to drive sales.
• Lead associates in maintaining sales floor presentation.
• Oversee stockroom organization and execute operational functions.

Skills

Customer Service Experience

Work Ethic

Attention to Detail

Analytical Skills

Adaptability / Flexibility

Multi-Tasking

Stress Tolerance

Job description

Abercrombie & Fitch - Brand Representative Lead, Bluewater

• Full-time

Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. Abercrombie Kids sees the world through kids’ eyes, where play is life and every day is an opportunity to be anything and better. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear and sleepwear, is designed to invite everyone to embrace who they are underneath it all. Social Tourist, the creative vision of Hollister and social media personalities Dixie and Charli D’Amelio, offers trend‑forward apparel that allows teens to experiment with style while exploring the duality of who they are both on social media and in real life.

Provides great customer service by anticipating and responding to customers’ needs. Possesses an individualized style that relates to customers. Engage customers in a genuine way to drive sales and provide an exciting, fast and easy store experience. Oversees the functions of the stockroom including receiving and processing shipment, merchandise organization and sales floor replenishment. Executes necessary operational functions in the event that a manager is not present.

Brand Representative Leads work schedule requirements vary across countries, but are typically spread across 5 working days weekly. Brand Representative Leads are required to work most Saturdays and some Sundays, and during the weeks of peak holiday.

What You’ll Do

• Delivers Excellence in Customer Experience to Drive Sales
• Communication
• Leads Associates in Maintaining Salesfloor Presentation
• Asset Protection and Shrink
• Policies and Procedures Adherence
• Oversees Stockroom Organization

What it Takes

• At Least One Year of Customer Service Experience
• Work Ethic
• Attention to Detail
• Analytical Skills
• Adaptability / Flexibility
• Multi-Tasking
• Stress Tolerance

What You’ll Get

• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who’ll Celebrate you for Being YOU

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Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer