A&E Receptionist

Imperial College Healthcare NHS; Camden Town; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading NHS Trust based in Camden Town is looking for a compassionate SDEC administrator to support patients and clinicians at the Charing Cross Hospital. The role requires excellent customer care skills, problem-solving abilities, and teamwork in a fast-paced environment. As the first point of contact for patients, you will handle inquiries, register patients, and work closely with medical staff to ensure a smooth experience for all. Join a vibrant organization committed to improving community health and your career development.

Benefits

Career development

Flexible working

Staff recognition scheme

Optional Cycle to Work scheme

Qualifications

• Strong customer service skills required for patient interaction.
• Sensitive handling of diverse patient demographics is essential.
• Ability to work collaboratively in a team-focused environment.

Responsibilities

• Register patients and ambulances in the Emergency Department.
• Greet patients with courtesy, addressing inquiries efficiently.
• Monitor patient's welfare in the waiting area.

Skills

Customer care

Empathy

Attention to detail

Communication skills

Problem-solving

Job description

Overview

An exciting opportunity has arisen to join our team of administrators in the Charing Cross Hospital Same Day Emergency Care (SDEC), providing support to patients, clinicians, nurses, and managers. As an SDEC administrator you will be the first point of contact for patients calling and coming into the department both at the front door and for patients arriving by ambulance. You will need to be diligent as you will be responsible for registering all patients correctly. You will answer their queries and help solve any issues they may have encountered. You will work alongside the clinicians, nurses, management team and other administrative staff to provide a safe and efficient service to our patients. You will have the chance to develop your administrative skills through a programme of structured appraisals, support and development. We are looking for a compassionate and collaborative team member who is passionate about the NHS and wants to support our improvement initiatives.

Responsibilities

• Register patients and ambulances attending the Emergency Department or Same Day Emergency Care (SDEC), maintaining a high level of customer care at all times.
• Greet patients in a courteous manner at all times, dealing with enquiries politely and efficiently, displaying empathy when answering queries at the reception desk or over the telephone.
• Ensure that the telephone is answered within the agreed time scales.
• Deal with ad hoc enquiries and complaints in a pleasant and responsive manner, solving problems immediately where possible and referring to an appropriate senior person if necessary.
• Monitor the welfare of patients in the waiting area and notify a member of the clinical team if concerned about a patient wellbeing.
• Obtain and input patients’ demographic details onto the hospital database ensuring accuracy at all times.
• Obtain patients’ details in a sensitive manner taking into consideration the diversities of the general public.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You\'ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career. We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year. We have a rich heritage and an ambitious vision for the future of our patients and local communities. With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education. We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.