7-Star Travel Customer Experience Specialist

Perk; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic travel management company is seeking a dedicated Customer Experience Specialist in Birmingham to enhance the experience of business travelers. The ideal candidate excels in customer interaction, supports clients with their travel needs, and demonstrates great communication and problem-solving skills. Responsibilities include handling bookings and exceeding customer expectations in a collaborative environment. This position offers competitive compensation, generous leave, medical coverage, and opportunities for personal growth.

Benefits

Competitive compensation

25 days annual leave plus bank holidays

Private medical cover

Discounted gym memberships

Company pension plan

Life Insurance

Income protection

Paid parental leave

Volunteering hours

Work from Anywhere days

Fully paid sabbatical after 5 years

Relocation support

Qualifications

• Fluency in English, both written and spoken is essential.
• Experience supporting customers via email, live chat, and phone is a benefit.
• Experience working with KPIs and metrics, specifically with a focus on quality is beneficial.

Responsibilities

• Be a role model and a trusted advisor to customers.
• Support customers with their global business travel requirements.
• Communicate via phone, live chat, and email to resolve travel issues.
• Exceed customer expectations in managing bookings and requests.

Skills

Communication skills

Problem-solving

Customer-first mentality

Self-motivation

Technological proficiency

Education

Experience in a customer-facing role

Job description

A dynamic travel management company is seeking a dedicated Customer Experience Specialist in Birmingham to enhance the experience of business travelers. The ideal candidate excels in customer interaction, supports clients with their travel needs, and demonstrates great communication and problem-solving skills. Responsibilities include handling bookings and exceeding customer expectations in a collaborative environment. This position offers competitive compensation, generous leave, medical coverage, and opportunities for personal growth.