3x Steward - Urquhart Castle

Historic Environment Scotland; Scotland; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading heritage organization is looking for a Visitor Experience Steward at Urquhart Castle, Scotland. In this part-year permanent role, you will engage with visitors, ensuring high-quality customer service and maintaining site presentation. Responsibilities include processing transactions, supporting events, and leading tours. Enthusiasm for heritage tourism and a strong customer service background are essential. Enjoy flexible working hours and various benefits.

Benefits

Civil Service Pension scheme

25 days annual leave pro-rata

Flexible working hours

Free entry to sites

Qualifications

• Experience delivering high standards of customer service in a fast-paced environment.
• Ability to work independently and as part of a team.
• Willingness to learn cash handling procedures.

Responsibilities

• Provide excellent customer service to visitors at Urquhart Castle.
• Process retail and admissions transactions through the till system.
• Maintain high standards of presentation throughout the site.
• Support in events, functions, and deliver guided tours.

Skills

Customer service skills

Team working

Cash handling experience

Interest in heritage tourism

IT skills

Job description

Starting salary: £25,770

Contract type: Part Year Permanent

Grade: 1

Location: Urquhart Castle, Drumnadrochit, Inverness, IV63 6XJ

Working Hours: Various Working Hours available. Minimum 12 hours per week, maximum 15.2 hours per week.

Interviews: To be held in person at Urquhart Castle on Week Commencing 26th Januart 2026

Are you looking for a flexible seasonal job that is both fun and unique? You'll get an insight into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to Urquhart Castle during the season.

The post holder willbe responsible fordelivering the highest standards of visitor experience at Urquhart Castle working across all areas, including in the shop, admissionsareasand outsidewithin the car park and castle.

For more information about the post and information about the team, please access the full job description 264 Steward.pdf. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme – 28% employer contribution
• 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

• Provide the warmest welcome to our visitors and engage proactively with customer service.
• Process and promote retail and admissions transactions through the till system.
• Ensure a high standard of presentation throughout the site, following appropriate cleaning processes in both public and staff areas.
• Work as a team to achieve quality assurance Key Performance Indicators (KPIs).
• Actively support in HES seminars, events, functions and promotions.
• Deliver guided tours/talks as part of the core visitor experience.
• Proactively communicate with colleagues across the site to ensure high performance, standards and consistency.
• Support the Monument Manager on partnership and community engagement initiatives and projects, including volunteering, weddings and other events.
• Working together with your monument team to achieve overall commercial performance targets.
• Promote commercial opportunities within the monument, such as upcoming events and retail products where appropriate.
• Assist Monument Manager to ensure accurate stock management and assist with stock ordering and deliveries as required.
• Ensure the security of the site, buildings and contents, including acting as key holder (where required).
• Ensure that the health and safety of staff, visitors and contractors is paramount at all times and follow correct procedures to ensure safe operation of any equipment.

Key requirements of the role

In order for you to be successful in this post, we will be looking for you to complete a cover letter which addresses:

1. Why you are interested in the post with Historic Environment Scotland.

2. How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.

Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.

Essential Criteria

• Experience delivering high standards of customer service in a fast-paced environment.
• Excellent team working skills.
• Cash handling experience or willingness to undertake training.
• A genuine interest for working in the heritage tourism industry.
• Ability to work independently at times.
• IT skills and the ability to use basic online functions.

Find out more about desirable skills and experience in our full job description 264 Steward.pdf.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at [e-mail] or call our Head Office at 0131 668 8600 and speak to a member of our People Team.

Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.

To submit your application online, please read our ‘How to Apply’ section followed by ‘Apply Now’ button to begin your application.