3rd Line Technician

MERIDIAN TRUST; Sawtry; On-site; GBP 30,000 - 42,000; Full time

Job summary

A multi-academy trust in Sawtry is looking for a 3rd Line Technician to provide quality IT support to staff and students. This role involves mentoring IT colleagues and ensuring that issues are resolved efficiently. Candidates should possess a degree-level education in IT or equivalent qualifications, with good knowledge of Windows Server and network troubleshooting. The trust offers various professional development opportunities and a supportive work environment.

Benefits

Apprenticeship and CPD opportunities

Support for mental health and wellbeing

Cycle to work scheme

Defined benefit pension scheme

Healthcare benefits

Free on-site parking

Discounts on various benefits

Qualifications

• GCSE or equivalent in English and Maths.
• Degree level or equivalent IT qualifications.
• Good knowledge of Windows Server Operating Systems and Microsoft products.

Responsibilities

• Provide 2nd and 3rd line IT support to staff and students.
• Support and mentor IT colleagues across the trust.
• Ensure IT support issues are followed through to completion.

Skills

Good educational background including GCSE in English and Maths

Good knowledge and experience of Windows Server Operating Systems

Experience of Hyper-V virtualisation platform

Experience of network fault finding and troubleshooting

Education

Degree level or equivalent IT qualifications (e.g. CCENT/CompTIA A+)

Job description

Overview

We have a exciting opportunity for development into our core IT team as a 3rd Line Technician. You will be responsible for quality support to IT problems and queries from staff. As 3rd line engineer you will be escalated jobs where the 1st and 2nd line engineers are not able to find solutions.

Responsibilities

• Provide 2nd and 3rd line IT support to staff and students across the trust.
• Supporting and mentoring IT colleagues across the trust.
• Provide a 3rd line escalation point for IT colleagues across the trust.
• Ensure IT support issues are followed through to completion, assisting your colleagues to ensure that the department metes with the service level agreement.
• Ensure that any urgent issues are reacted to proportionately and promptly and are resolved as soon as possible.
• Provide training and support to staff and IT colleagues as required in all applications and systems used by staff and students across the Trust. This may include formal and informal training sessions as directed by the line manager.

Qualifications

• Good educational background including GCSE or equivalent in English and Maths.
• Educated to degree level of equivalent IT qualifications (e.g. CCENT/CompTIA A+).
• Good knowledge and experience of Windows Server Operating Systems (2012, 2012R2, 2016 & 2019), Microsofts Central Suite of Products, Skype for business and Exchange Server platforms and PC hardware.
• Experience of network fault finding, advance trouble shooting techniques and supporting large scale enterprise networks.
• Experience of Hyper‑V virtualisation platform.

Trust Information

Meridian Trust is a successful multi‑academy trust founded on its commitment to people and communities. Our proven approach over more than a decade has elevated us to a respected and admired academy trust, a national leader in education and a source of great pride to the communities we serve. The Trust currently operates 32 schools across Bedfordshire, Cambridgeshire, Peterborough, Lincolnshire and Northamptonshire and has forged strong links within all these communities. We are committed to high quality professional development and career opportunities for all staff. To find out more about the Trust, please visit: www.meridiantrust.co.uk.

Benefits

• Apprenticeship and CPD opportunities which allow you to gain specialist knowledge in a role you are passionate about developing in.
• Opportunity to jump start your career in teaching through our dedicated Initial Teacher Training Team (ITT).
• Support for mental health and wellbeing through our Employee Assistance Programme and other resources.
• Cycle to work scheme.
• Defined benefit local government or Teacher's pension scheme.
• Healthcare benefits including free eye test vouchers and flu vaccinations.
• Free on-site parking.
• Discounts on a wide range of benefits from everyday essentials to holidays.