3rd Line Support Engineer (Networking)

Xact Placements Limited; Princes Risborough; Hybrid; GBP 37,000 - 40,000; Full time

Job summary

A leading UK IT services provider is looking for a skilled 3rd Line Support Engineer to join their team in Princes Risborough. The role involves providing senior-level technical support primarily focused on networking issues across multi-site school environments. Ideal candidates will have extensive experience in network infrastructure, Windows Server, and a dedication to customer service. This hybrid position offers a competitive salary range of £37,000 to £40,000, allowing for both remote and on-site work.

Qualifications

• Proven hands-on experience configuring and supporting network infrastructure.
• Strong experience with Windows Server, AD, Hyper-V, and Office365/Azure.
• Excellent troubleshooting skills with confident decision-making under pressure.
• A customer-first mindset with great communication skills.
• A friendly, flexible, and team-oriented approach.

Responsibilities

• Act as the senior technical escalation point for network-related issues.
• Configure, deploy, and support network infrastructure across multi-site environments.
• Lead IT projects from planning to implementation.
• Deliver on-site and remote technical support and contribute to documentation.

Skills

Networking experience

Technical troubleshooting

Customer service mindset

Team collaboration

Tools

Windows Server

Active Directory

Hyper-V

Office365

Azure

Routers

Switches

Firewalls

Wireless infrastructure

Job description

3rd Line Support Engineer
Princes Risborough (Hybrid)
£37,000 – £40,000

We’re looking for a technically strong and proactive 3rd Line Support Engineer with solid networking experience to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in the education sector.

What you’ll do:

• Act as the senior technical escalation point for 2nd and 3rd line incidents, with a strong focus on network-related issues
• Configure, deploy, and support routers, switches, firewalls, and wireless infrastructure across multi-site school environments
• Lead IT projects from planning to implementation
• Deliver on-site and remote technical support and contribute to documentation and knowledge sharing

What you’ll bring:

• Proven hands‑on experience configuring and supporting network infrastructure (routers, switches, firewalls, wireless)
• Strong experience with Windows Server, AD, Hyper‑V, and Office365/Azure
• Excellent troubleshooting skills and confident decision‑making under pressure
• A customer‑first mindset with great communication skills
• A friendly, flexible, and team‑oriented approach