3rd Line Support Engineer

Xact Placements; Princes Risborough; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A technology solutions provider in Princes Risborough is seeking a skilled 3rd Line Support Engineer to provide essential technical support and lead IT projects. You will work towards enhancing the education sector by ensuring smooth IT operations and mentoring junior staff. The ideal candidate should possess strong experience with Windows Server, AD, and Office365/Azure, alongside excellent troubleshooting and communication skills. This hybrid role offers a competitive salary range of £35,000 – £40,000.

Qualifications

• 2nd & 3rd line support experience.
• Ability to lead IT projects from planning to implementation.
• Customer-first mindset with a friendly and team-oriented approach.

Responsibilities

• Provide technical escalation for 2nd & 3rd line support.
• Resolve complex IT issues with minimal disruption.
• Mentor 1st and 2nd line colleagues.
• Support internal networks and deliver staff training.

Skills

Strong experience with Windows Server

AD

Hyper-V

Office365

Azure

Troubleshooting skills

Communication skills

Job description

Princes Risborough (Hybrid)

£35,000 – £40,000

We’re looking for a skilled and proactive 3rd Line Support Engineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in the education sector.

What you’ll do :

• Provide 2nd & 3rd line support, acting as the main technical escalation point
• Resolve complex IT issues, ensuring minimal disruption to school operations
• Mentor 1st and 2nd line colleagues
• Lead IT projects from planning to implementation
• Support internal networks and deliver staff training as needed

What you’ll bring :

• Strong experience with Windows Server, AD, Hyper‑V, and Office365 / Azure
• Excellent troubleshooting skills and confident decision‑making under pressure
• A customer‑first mindset with great communication skills
• A friendly, flexible, and team‑oriented approach