3rd Line Support Engineer

Claritas Solutions Ltd; Manchester; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading Managed Service Provider in Manchester is seeking a 3rd Line Support Engineer to handle complex technical issues and mentor junior staff. The role offers a salary of £40k–£45k, a full-time office-based position with some flexibility. Candidates should have significant IT support experience, strong networking knowledge, and the ability to communicate technical issues clearly.

Benefits

Supportive team environment

Opportunity for skill development

Flexible working arrangements

Qualifications

• Proven 3rd line capability in IT support.
• Solid background in networking and Windows OS knowledge.
• Experience in MSP environments.
• Clear communication of technical issues.

Responsibilities

• Handle complex 3rd line escalations from service desk.
• Support 1st and 2nd line engineers.
• Manage core infrastructure including domain controllers.
• Troubleshoot networking equipment.
• Maintain robust backup solutions.
• Apply cyber security best practices.

Skills

IT support experience

Strong networking knowledge

Windows OS proficiency

Ability to explain technical issues

Team collaboration

Education

MCSA/MCSE certifications

Tools

Azure

AWS

cPanel

Fortinet

Sonicwall

Draytek

Veeam

Job description

Be the Go-To 3rd Line Expert in a Busy, Friendly MSP

Our client, a highly respected Managed Service Provider (MSP) based in the North West, is looking for a talented 3rd Line Support Engineer to join their growing service desk team. With over two decades of experience delivering exceptional IT support to a wide variety of clients, they pride themselves on solving problems quickly, communicating clearly, and keeping systems running smoothly.

About the Role

This is a hands-on 3rd line support role where you’ll be the right-hand person to the senior engineer. You’ll handle complex escalations, guide and mentor 1st and 2nd line colleagues, and help keep tickets moving efficiently. It’s a varied role that will see you working across a broad tech stack, diving into tricky issues, and ensuring clients get the high-quality support they expect.

What You’ll Be Doing

• Take ownership of 3rd line escalations from the service desk, troubleshooting and resolving complex technical issues.
• Support 1st and 2nd line engineers with guidance, knowledge sharing, and hands-on help when required.
• Work across technologies including Azure, AWS, and cPanel, as well as on-premises environments.
• Manage and maintain core infrastructure such as domain controllers, Exchange servers, and Hyper-V converged clusters.
• Configure, monitor, and troubleshoot networking equipment including Fortinet, Sonicwall, and Draytek firewalls.
• Maintain robust backup solutions including Veeam and MSP Backup.
• Apply best practices in cyber security to protect client systems.

About You

• Strong background in IT support with proven 3rd line capability.
• Solid networking and Windows OS knowledge (certifications like MCSA/MCSE a plus).
• Experience in MSP environments and comfortable working across multiple client setups.
• Able to explain technical issues clearly to both colleagues and clients.
• A team player who thrives in a collaborative environment.

Why Join?

• Be a key member of a friendly, supportive team.
• Salary of £40k–£45k (negotiable for the right person).
• Full-time, office-based role with flexibility where needed.
• Opportunity to deepen your skills and knowledge working alongside experienced engineers.

Apply Today

If you’re looking for a 3rd line role where you’ll be trusted to take ownership of the tough stuff, while working with a close-knit, supportive team, we’d love to hear from you.