3rd Line Support Engineer

IMT Resourcing Solutions; Cardiff; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading IT services provider is seeking a 3rd Line Support Engineer for a hybrid role based in Cardiff. The successful candidate will provide advanced technical support, troubleshoot complex issues, and collaborate with different teams to enhance system performance. The role requires strong knowledge of Microsoft technologies and excellent problem-solving skills, making it ideal for proactive individuals in a dynamic support environment.

Benefits

Flexible hybrid working

Career development opportunities

Supportive team culture

Opportunity to work with latest technologies

Qualifications

• Proven experience in a senior technical support role is essential.
• Strong knowledge of Microsoft technologies is required.
• Familiarity with networking, firewalls, and IT security solutions.

Responsibilities

• Provide advanced troubleshooting for escalated technical issues.
• Support and maintain servers, networks, and cloud environments.
• Manage system upgrades and configuration changes.

Skills

Proven experience in a 3rd Line support role

Strong knowledge of Microsoft technologies

Networking, firewalls, virtualisation

Excellent problem-solving skills

Effective communication skills

Tools

Windows Server

O365

Azure AD

VMware

Hyper-V

Job description

Role

3rd Line Support Engineer

Location

Cardiff (Hybrid – 3 days in office)

Salary

£35,000 – £40,000 per annum

Benefits

• Flexible hybrid working, career development, and supportive team culture
• Opportunity to work with the latest technologies
• Collaborative, friendly team culture
• Training and career development opportunities
• Hybrid model – 3 days in the Cardiff office

Our client, a leading IT services provider, is seeking a 3rd Line Support Engineer to deliver high-level technical support across complex systems and infrastructure. This is a great opportunity to work within a collaborative environment where your technical expertise will directly influence service quality and client satisfaction.

What you’ll do

• Provide advanced troubleshooting and resolution for escalated technical issues
• Support and maintain infrastructure including servers, networks, and cloud environments
• Deliver technical guidance and mentoring to 1st and 2nd line engineers
• Manage system upgrades, patching, and configuration changes
• Work closely with internal teams and external stakeholders to ensure seamless service delivery
• You’ll collaborate with cross-functional teams to enhance system reliability, security, and performance across client environments.

What we’re looking for

• Proven experience in a 3rd Line or senior technical support role
• Strong knowledge of Microsoft technologies (Windows Server, O365, Azure AD)
• Experience with networking, firewalls, and virtualisation (VMware / Hyper‑V)
• Familiarity with backup, monitoring, and IT security solutions
• Excellent problem‑solving and communication skills
• The ideal candidate will be proactive, customer‑focused, and comfortable managing a varied workload in a dynamic support environment.

Why join?

• Hybrid model – 3 days in the Cardiff office
• Training and career development opportunities
• Collaborative, friendly team culture
• Opportunity to work with the latest technologies