3rd Line Engineer

Foot Anstey LLP; Plymouth, Exeter; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading UK law firm is seeking a 3rd line Application & Infrastructure Support Engineer to provide technical support for critical business applications. The role includes collaborating with various teams and managing application upgrades in a hybrid work environment. Candidates should have experience in enterprise application support, particularly in legal contexts, and familiarity with Microsoft Azure and iManage. This position provides a comprehensive benefits package, promoting both professional growth and personal wellbeing.

Benefits

Competitive salary

Performance-linked bonus

Private healthcare

Wellbeing initiatives

Qualifications

• Experience in legal or professional services environment.
• Familiarity with iManage and Elite 3E.
• Proficiency in Microsoft 365 and Azure platforms.

Responsibilities

• Provide 3rd line support for business-critical applications.
• Act as liaison with application vendors.
• Plan and execute upgrades and cloud migrations.

Skills

Proven experience in enterprise application support

Infrastructure engineering

Technical documentation

Collaboration with Cyber Security

Automation & Scripting

Tools

PowerShell

ServiceNow

Windows Server

Microsoft Azure

Networking

Job description

Ready to take your career to the next level?

We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together.

Note to agencies – we are in a period of exclusive direct sourcing for this role and are not accepting applications from agencies.

The role in 60 seconds

• Team: Core Infrastructure and Apps (CIA)
• Location: Hybrid working from Bristol
• Working Pattern: Full-time
• Why this role matters: This is a pivotal opportunity to provide 3rd line technical support and project deliverables for a critical line of business applications and related infrastructure.

What you’ll do

This position reports directly to the Technical Lead and will work within our Core Infrastructure and Apps (CIA) team. This role is office based 2 days per week with some travel to other office locations anticipated.

Our team provides third line technical support and servicing across the traditional Microsoft Windows Server and Microsoft 365 ecosystems and primary Legal Applications that reside upon them.

It’s an exciting time to be joining as the roadmap over the next 2 years involves significant investment and transformation of our service to be cloud first and Azure native where possible. Some of our key projects include iManage cloud adoption, upgrades of our major legal application portfolio, integration works with firm acquisitions within the Microsoft 365 platform, replacement of ITSM tooling with ServiceNow, and migration of key workloads into Azure.

Key Responsibilities

Provide third-line support and resolution for business‑critical applications and productivity tools, following ITIL practices.

Act as the main liaison with application vendors and internal/external teams to ensure stable, secure, and supportable solutions.

Plan, coordinate, and execute application upgrades and cloud migrations, managing risks, testing, and communications.

Contribute technical expertise to projects, including server builds, application rollouts, configurations, and cross‑team collaborations.

Maintain comprehensive technical documentation, evaluate third‑party proposals, and recommend improvements for processes and platforms.

Collaborate with Cyber Security, Managed Services, and Software & Data Engineering teams, driving efficiency, automation, and team upskilling.

What we’re looking for

We are looking for a 3rd line Application & Infrastructure Support engineer who has proven experience in enterprise application support or infrastructure engineering. Due to the applications we work with, ideally you will come from a legal or professional services background.

Ideally, you will have exposure to the following tech stack:

Microsoft & Windows Stack

Windows Server Hybrid (AD, Group Policy, IIS, PKI, NPS)

Microsoft Azure (VMs, App Services, Networking, Storage, Monitor, Security & Identity Management)

Automation & Scripting: PowerShell, Microsoft Graph, ARM templates, Logic Apps, Event Grid/Service Bus (desired)

Legal Applications

iManage, Elite 3E, InTapp Time, Elite MatterSphere, Chrome River/Emburse, HighQ, Litera suite

Other Technologies & Tools

Power Platform (Power Automate, Power Apps, Dynamics 365)

ServiceNow, domain/certificate management, print/scan tools (Equitrac, ShareScan, Kappris)

Networking & Cisco (switching, DNS, DHCP, VLANs, Meraki)

Join a seriously ambitious firm

At Foot Anstey, we’re committed to making a difference for our people, our clients, and society. Here’s what makes us stand out:

• An ambitious growth strategy that opens up opportunities for our people to make their mark.
• A client base that spans household names, thriving startups, and ambitious enterprises.
• A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative.
• A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities.
• Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals.

Progressive benefits tailored to you

We believe our people are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing, including:

• Competitive salary and performance‑linked bonus.
• Enhanced parental leave policies.
• Private healthcare and wellbeing initiatives (e.g., mental health support, gym memberships).

Ready to apply?

• Hit the "Apply Now" button.
• Send us your CV and a quick note on why this role is perfect for you.
• Our team will review your application and be in touch, whatever the outcome.

Let’s make your next career move the start of something extraordinary.

We are proud to be an Equal Opportunities Employer. As part of our commitment to diversity and inclusion, we invite applicants to complete optional demographic questions. Any information you choose to share will be anonymised and not linked to your application.

For applicants in Northern Ireland: To meet our obligations under the Fair Employment & Treatment (NI) Order 1998, we monitor community background and sex to promote equality of opportunity. While you’re not required to answer these questions, we encourage you to do so. Your responses will be used anonymously for reporting to the Equality Commission and will not influence any recruitment or employment decisions.