3rd Line Engineer

Planet Recruitment; Grays; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

A recruitment agency is looking for a dedicated and experienced 3rd Line Consultant to join the technical support team. This hybrid role requires outstanding customer service and technical knowledge, with responsibilities including managing technical support for schools and mentoring junior team members. Ideal candidates will have expertise in Windows Server, Active Directory, and cloud technologies. The position offers a salary range of £37,000 to £45,000 and includes various employee benefits such as a pension scheme and flexible working arrangements.

Benefits

Pension Scheme

Car scheme

Cycle scheme

Eye care scheme

Mental health first aid

Employee assistance programme

Employee recognition scheme

Qualifications

• Experience with Windows Server and Active Directory is essential.
• Knowledge of virtualization technologies, especially HyperV, is required.
• Experience leading installations of servers and networks is a plus.

Responsibilities

• Manage 2nd & 3rd line technical support for schools.
• Resolve technical issues impacting school functions.
• Mentor first and second-line support roles.

Skills

Windows Server

Active Directory

Microsoft Operating Systems

Virtualisation Technologies - HyperV

Cloud Technologies - Office365/Azure

Customer Service

Communication Skills

Job description

Role: 3rd Line Consultant ( Hybrid )

Location: Essex

Salary: £37,000 - £45,000

Benefits

• Pension Scheme
• Car scheme
• Cycle scheme
• Eye care scheme
• Mental health first aid
• Employee assistance programme
• Employee recognition scheme

Our Client is looking for an enthusiastic and self‑motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high‑end technical support to our schools.

You will report into the Service Desk Manager and act as the primary point of technical escalation as well as providing ad‑hoc coaching and assistance for the first and second‑line support.

Key Responsibilities

• Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support
• Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions.
• Help with the support/mentoring of the 1st/2nd support roles
• Enforcing and monitoring in line with school policies
• To undertake project work and lead on various projects from inception to implementation
• Internal network support if required
• Internal staff training

Our ideal candidate will have

• Windows Server, Active Directory and Microsoft Operating Systems
• Virtualisation Technologies - particularly HyperV
• Cloud Technologies - Office365/Azure
• Experience of leading on installations of servers and networks
• Ability to make proactive decisions when an ICT emergency occurs.
• Outstanding levels of customer service with positive & pro‑active communication skills both verbal and written
• Flexible and adaptable
• Friendly and approachable
• Excellent team player
• Able to work independently and good at planning and organizing own time effectively.

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position