32495 - Operational Support Grade 3 Team member

Environment Agency; Exeter; On-site; GBP 22,000 - 30,000; Full time

Job summary

A government agency focusing on environmental issues is hiring a Grade 3 team member in the Operational Support team at their Exeter location. This role involves supporting sample distribution for air pollution monitoring, ensuring health and safety compliance, and promoting teamwork. Ideal candidates should possess strong communication skills, attention to detail, and the ability to prioritize workloads. The position is permanent, full-time at 37 hours per week, offering a chance to work in a crucial environmental role.

Qualifications

• Experience in a laboratory setting and ability to thrive in a team environment.
• Excellent communication skills are essential for effective team collaboration.
• Ability to manage workload and resources effectively.

Responsibilities

• Support customer services and achieve shared outcomes with teams.
• Promote health, safety, and well-being in accordance with agency guidance.
• Assist in meeting team priorities and environmental objectives.

Skills

Good relationship management

Time-management skills

Team collaboration

Customer focus

Attention to detail

Organisational skills

Problem-solving skills

Tools

Standard IT packages

Job description

We have an opportunity for a Grade 3 team member in the Operational Support team at Monitoring Laboratories’ (ML) Starcross Site, to deliver a centralised distribution of samples for Defra’s air pollution monitoring network.

ML Starcross acts as the central dispatch hub for the transfer of bottles and equipment between external analysis laboratories and Monitoring Field Teams (MFT). You will be required to support the team in delivering this work.

The post will be a permanent contract, 37 hours per week, Mondays to Fridays.

We really do value a diverse workforce. We want to be an organisation that represents modern Britain and all the communities we serve. We want everybody to feel included, fairly treated and duly recognised for the contribution they make.

The post draws upon a diverse range of skills and you will be expected to deliver a wide-ranging workload to specific timescales. You can expect to be involved in the following:

• Working closely with Customer Services teams, Bottle Dispatch, Sample Registration, laboratory teams, Facilities and Support colleagues to achieve shared outcomes.
• Actively promote health, safety and wellbeing. Ensuring provision of safe working practices in line with Environment Agency guidance.
• Work with senior team members to deliver team priorities and environmental objectives. Deliver to clearly specified objectives, standards, and service levels.
• Use standard IT packages efficiently to deliver work and be able to learn specialised systems as required.
• Promote inclusion by respecting differences in our workforce and work to build a supportive & engaging workplace.
• Work with other supervisors to provide support and supervision to the Ops Support team members.
• Apply knowledge in troubleshooting issues.
• Understand colleagues and partners requirements, interpret and communicate the work of the Environment Agency.

The team

Operational Support provides support to ML Starcross, to enable it to carry out analysis efficiently and effectively and in compliance with Health & Safety and quality standards. The team of 21 staff fulfil several functions including bottle dispatch, sample registration, general administration, building management and lab support.

Experience/skills required

Ideally, you will understand working in a laboratory setting and enjoy work in a busy team environment.

• Ability to develop and maintain good relationships with internal and external customers.
• Delivery of work by managing workload and resources.
• Working within a team.
• Excellent communication and time‑management skills are essential.
• Working to tight deadlines and an ability to prioritise workloads.
• Customer focus.
• Attention to detail.
• Good organisational and IT skills.
• Problem solving skills are preferable.
• Awareness of laboratory quality control procedures is desirable, but not essential.