30hr Team Leader

The Body Shop International Limited; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A global beauty retailer in Southampton seeks a dedicated individual for a customer-facing role. Responsibilities include addressing customer concerns, supporting store operations, and training new staff. The ideal candidate has a passion for beauty and retail, strong communication skills, and the ability to work independently. This position offers comprehensive training, staff discounts, and opportunities for career growth.

Benefits

50% staff discount on products

Paid volunteer days

Opportunities for career growth

Qualifications

• Experience in a customer-facing role with a passion for beauty and retail.
• Effective communication and listening skills.
• Strong interpersonal skills to build rapport.

Responsibilities

• Handle customer concerns efficiently.
• Support store upkeep and operations.
• Coach Customer Consultants to engage customers.

Skills

Customer service skills

Effective communication

Interpersonal skills

Time management

Ability to multitask

Job description

Job Responsibilities

• Handle customer concerns efficiently and effectively, sharing feedback with the Store Management team as needed.
• Problem solve proactively using available resources.
• Support store upkeep, including layout, visual merchandising, inventory management, and other operations.
• Communicate effectively and act as a flexible, responsible role model to your team.
• Show interest in and passion for learning about the beauty market, competitors, and products.
• Work with the Store Management team to:
• Create a customer-focused store experience by coaching Customer Consultants to engage customers with products, campaigns, and activism, bringing the brand to life.
• Develop customer loyalty to strengthen The Body Shop brand.
• Meet sales and performance targets.
• Identify and attract high-potential candidates and develop current team members to succeed.
• Support training and onboarding of new Customer Consultants.
• Support the Store Management team in driving retail excellence, sales results, and an engaging customer experience through inspiring leadership.

Qualifications

• Experience in a customer-facing role with a passion for beauty and retail.
• Effective communication and listening skills, with operational competence.
• Strong interpersonal skills to build rapport and provide solutions.
• Positive mindset and willingness to develop personally.
• Ability to multitask, manage time, and work flexible hours.
• Ability to work independently with minimal supervision.

About The Body Shop

Founded in 1976 by Anita Roddick, The Body Shop is committed to business as a force for good, pioneering cruelty-free beauty and empowering people while enriching the planet. Our activist roots influence everything we do, from campaigns to vegetarian products. We stand for truth and authenticity, breaking the mold with a focus on positive impact and social responsibility.

Benefits and Opportunities

• Comprehensive onboarding and training for you and your team.
• 50% staff discount on products and 30% on gifts.
• Freebies for new product launches.
• Paid volunteer days to support causes you care about.
• Opportunities to connect with community partners and drive activism.
• Casual dress code with our iconic Green Apron.
• Ability to offer a real living wage to your team.
• Opportunities for career growth within the brand.
• Support to be authentic, with access to Inclusion & Belonging Networks.