2nd Line Support Technician

YOURRECRUIT LIMITED · 07364602; Redhill; On-site; GBP 37,000 - 45,000; Full time

Job summary

A leading managed service provider in Redhill is seeking a skilled 2nd Line Support Technician. This role involves handling complex support tickets, troubleshooting issues across a diverse tech stack, and collaborating with various teams. The ideal candidate should have experience in an MSP environment, strong problem-solving capabilities, and excellent customer service skills. Attractive perks include company laptop, performance bonuses, and opportunities for ongoing training and career advancement.

Benefits

Company laptop

Performance-based bonus

22 days holiday (rising to 25 with service)

Ongoing training & certifications

Regular team social events

Genuine career progression

Qualifications

• Experience in 2nd Line support in an MSP.
• Strong communication skills and customer-focused approach.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Handle 2nd line technical queries via phone, email, and ticketing systems.
• Resolve issues efficiently and ensure customer satisfaction.
• Support various Microsoft environments and collaborate with teams.
• Contribute to customer onboarding and project work.

Skills

2nd Line support

Technical confidence in Microsoft ecosystems

Networking and infrastructure knowledge

Problem-solving skills

Customer service skills

Tools

Windows Server

Active Directory

Hyper-V

VMware

Citrix

RDS

Veeam

Job description

2nd Line Support Technician – Join a Fast-Growing MSP

Redhill | £37,000 – £45,000 (DOE) | Career Growth | Diverse Tech Stack

Are you a capable 2nd Line Technician ready to take the next big step in your IT career?

Do you want hands‑on exposure to enterprise‑level tech, access to continuous learning, and a genuine pathway to 3rd Line status?

Join an industry‑leading Managed Service Provider supporting 400+ businesses across the UK. You’ll work with a close‑knit team of skilled engineers, tackling complex challenges and gaining the real‑world experience that will push your skillset—and your career—to the next level.

The Role

As a 2nd Line Support Technician, you’ll take ownership of escalated support tickets, assist with on‑site and remote troubleshooting, and contribute to project delivery and customer onboarding.

You will be trusted to dive deep into server, networking, virtualisation, and backup technologies—solving real issues, driving service excellence, and supporting complex SME environments.

Your Day‑to‑Day

• Be the go‑to for 2nd line technical queries via phone, email, and ticketing systems
• Deliver first‑class service and manage issues from start to resolution
• Support Microsoft Windows environments, servers, virtual desktops, firewalls, and more
• Collaborate with third‑party vendors and internal teams
• Get stuck into customer onboarding and technical project work

Tech You Will Work With

• OS & Servers: Windows Server, Active Directory, Hyper‑V, VMware
• Virtual Desktop: Citrix, RDS
• Networking: Firewalls, switches, routers
• Backups: Veeam, off‑site DR solutions
• Monitoring & Security: MSP‑standard tools, documentation systems

What You Bring

• 2nd Line level support in an MSP environment
• Tech confidence across Microsoft ecosystems, networking & infrastructure
• Logical, structured problem‑solving mindset with top‑tier communication skills
• Customer‑first attitude and ability to build strong, trust‑based relationships
• Passion for IT, natural curiosity, and drive to grow your technical skill set
• Happy to pitch in with occasional (paid) overtime during peak periods
• A full UK driving licence and access to a vehicle (essential due to location)

What’s in it for You?

• Company laptop
• Performance‑based bonus
• 22 days holiday (rising to 25 with service)
• Ongoing training & certifications
• Regular team social events
• Genuine career progression into project engineering or specialist routes

Ready to Elevate Your IT Career?

You’ve got the experience, the drive, and the passion. All that is missing is the right environment—and here it is.

LH18515

For your information:

• Interested? Please send your CV in as a Word format only
• Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
• Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

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