2nd Line Support Technician

Fujitsu; Clydebank; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company located in Clyde is seeking a 2nd Line Support Technician. You will be responsible for supporting IT infrastructure, responding to support calls, and maintaining security protocols. Candidates should have a solid understanding of IT support, be willing to learn, and have experience with Microsoft technologies. This on-site role includes competitive benefits, including annual leave and pension contributions.

Benefits

26 Days annual leave plus public holidays

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Flexible benefits like increased holidays

Employee discounts

Employee assistance programme/ virtual GP

Qualifications

• Good understanding of IT support and infrastructure.
• Willingness to learn and progress current knowledge/skills.

Responsibilities

• Respond and complete assigned Service Desk Support Calls within SLA.
• Deploy images and software to workstations using Microsoft SCCM.
• Investigate, diagnose and fix IT related incidents.
• Research, develop, and advise on workarounds and new technology.
• Maintain records and documentation related to the IS Service.

Skills

Microsoft Server 2016/2019

Active Directory

Backup systems and processes

Hyper-V / VMWare

SCCM

Group Policy Knowledge

Job description

Location: Clyde.

Due to the requirements of the role, you will need to be on-site 5 days a week.

Overview

Your role

Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide support for our customers across the region.

To be a 2nd Line Support Technician you will need good understanding of IT support and infrastructure, as well as the ability to work well in a team. As this is a training role a willingness to learn and progress current knowledge/skills is most important.

Role Responsibilities

• Assigned Service Desk Support Calls are responded to and completed within the timescales laid down in the SLA and in accordance with defined Fujitsu Procedures.
• To deploy images and software to workstations using Microsoft SCCM or current deployment applications.
• Investigate, diagnose and fix IT related incidents.
• Research, develop, build, test and advise on workarounds, permanent fixes, requests for change (RFC), and new technology.
• Produce and maintain records, procedures and other documentation related to the IS Service
• Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration, and Security etc.
• Maintain the security of the network services in accordance with the Establishment’s Security Operating Orders and current process documentation.

Skills and experience

• Microsoft Server 2016/2019
• Active Directory
• Backup systems and processes
• Hyper-V / VMWare
• SCCM
• Group Policy Knowledge

This role will require you to be eligible and willing to undergo a high level of security clearance.

Your benefits

• 26 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme/ virtual GP

Recruitment process

The recruitment process consists of one stage of interviews.

Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining, and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.

Aim to Achieve Together

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.

We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.

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