2nd Line Support Engineer

Vertech Group (UK) Ltd; Oxford; On-site; GBP 40,000 - 45,000; Full time

Job summary

A technology services company in Oxford is seeking a 2nd Line Support Engineer to provide BAU support, monitoring, and maintenance of live production systems. Strong experience with Microsoft Server infrastructure and familiarity with high-availability environments are essential. This role offers tremendous opportunity for career progression in an innovative environment.

Benefits

Bonus

Benefits

Career progression opportunities

Qualifications

• Strong experience with Microsoft Server infrastructure and applications.
• Familiarity with high-availability environments and zero-downtime requirements.
• Proficient in Windows-based system maintenance and patch management.
• Knowledge of Windows Server, IIS, and NLB.
• Experience with virtualization technologies (VMware or Hyper-V).
• Capable with monitoring tools such as PRTG, SolarWinds, Azure Monitor.

Responsibilities

• Provide BAU support, monitoring, and maintenance of live production systems.
• Manage infrastructure and applications built on Microsoft Server systems.
• Operate in high-availability environments handling thousands of daily users.
• Maintain and update Windows-based systems, including regular updates and patching.
• Maintain Microsoft Windows Server components, including IIS and NLB.
• Hands-on with virtualization technologies such as VMware or Hyper-V.

Skills

Microsoft Server infrastructure

High-availability environments

Windows-based system maintenance

Virtualization technologies (VMware or Hyper-V)

Monitoring tools (PRTG, SolarWinds, Azure Monitor)

Job description

Overview

2nd Line Support Engineer – Location: Oxford. Salary: Circa 40K - 45K + Bonus + Benefits. This is a varied, challenging role in a talented team where you'll be focused on BAU support, monitoring, and maintenance of live production systems.

Responsibilities

• Provide BAU support, monitoring, and maintenance of live production systems.
• Manage infrastructure and applications built on Microsoft Server systems (e.g., Remote Desktop, Active Directory, DNS).
• Operate in high-availability environments handling thousands of daily users with emphasis on zero downtime.
• Maintain and update Windows-based systems, including regular Windows Updates and patching.
• Maintain Microsoft Windows Server components, including IIS and NLB.
• Hands-on with virtualization technologies such as VMware or Hyper-V.
• Use monitoring tools to ensure performance and reliability (e.g., PRTG, SolarWinds, Azure Monitor).

Qualifications

• Essential: Strong experience with Microsoft Server infrastructure and applications.
• Essential: Familiarity with high-availability environments and zero-downtime requirements.
• Essential: Proficient in Windows-based system maintenance and patch management.
• Essential: Knowledge of Windows Server, IIS, and NLB.
• Essential: Experience with virtualization technologies (VMware or Hyper-V).
• Essential: Capable with monitoring tools such as PRTG, SolarWinds, Azure Monitor, etc.
• Nice to have: PowerShell scripting.
• Nice to have: Experience in a 24/7 shift-based IT support environment.

Opportunity

Tremendous opportunity offering plenty of scope for career progression in a friendly, innovative environment where you can keep up to date with the latest technologies.

How to Apply

Apply now for FULL details.