2Nd Line Support Engineer

Proactive Appointments; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology services provider in the UK is seeking a 2nd Line Support Engineer to join their IT team. This on-site position requires strong problem-solving skills and expertise in IT systems, including Windows Server and networking. The ideal candidate will be proactive and ready to collaborate with teams to enhance operational efficiency. If you are looking to grow in your career within a dynamic team environment, this role is for you.

Qualifications

• Proven experience in a 2nd line support role or similar.
• Strong understanding of IT systems.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide infrastructure support and maintenance.
• Conduct 2nd line support.
• Manage networking tasks.
• Offer user support and training.
• Engage in project work and compliance tasks.

Skills

2nd line support experience

Windows Server knowledge

Active Directory

Group Policy

VMware/Hyper-V

Desktop support for Windows 10/11

Office 365 proficiency

Networking knowledge

ITSM tools familiarity

Job description

2nd Line Support Engineer - ON SITE 5 DAYS A WEEK

We are working with a fantastic client of ours who have a great opportunity for the right individual. They are looking for a dynamic individual who wants to join a progressive team where they can grow both personally and career wise.

We are looking for an IT Infrastructure Engineer (2nd Line) to join our IT Team. This role is ideal for someone who is a problem-solver with a solid understanding of IT systems and ready to collaborate with cross-functional teams to enhance operational efficiency.

Key Responsibilities

• Infrastructure Support & Maintenance
• 2nd Line Support
• Networking
• User Support & Training
  Project Work
• Compliance

Key Skills and Experience

• Proven experience in a 2nd line support or similar role.
• Strong knowledge of Windows Server, Active Directory, and Group Policy.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Proficiency in desktop support, including Windows 10/11 and Office 365.
• Networking knowledge (TCP/IP, DNS, DHCP, VPNs, VLANs).
• Familiarity with ITSM tools and ticketing systems.
• Excellent problem-solving and communication skills.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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