2nd Line Support Analyst

CBSbutler Ltd.; Yeovil; On-site; GBP 80,000 - 100,000; Full time

Job summary

A UK-based consultancy firm is seeking a 2nd Line Support Analyst for a 6-month contract in Yeovil. The role involves providing first-class support for desktop software and hardware issues with a focus on maintaining high service levels. Candidates must have current SC Clearance and experience with Windows 11 and desktop support. The position is onsite and offers competitive daily pay within IR35 regulations.

Qualifications

• Current SC Clearance is mandatory.
• Experience with Windows 11 and desktop support.
• Strong troubleshooting skills in software and hardware.

Responsibilities

• Provide 1st and 2nd Line support for incidents and requests.
• Maintain high levels of service delivery for clients.
• Assist with desktop, laptop, and VDI deployment.

Skills

Current SC Clearance

PC Build

Desktop Support to 2nd Line Level

Windows 11

M365

Autopilot

Intune

Tools

PABX

VDI

Job description

2nd Line Support Analyst

SC Cleared role

6 month initial contract

£250 - £300 per day - Inside IR35

This role is onsite in Yeovil

Key Skills

Current SC Clearance

PC Build, Desktop Support to 2nd Line Level

Windows 11

Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service.

Primary role requirements

• Responsible for maintaining and promoting highest level of service to the client.
• Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
• Provide 1st and 2nd Line support for Incidents and Catalog requests
• Desktop / Laptop / VDI - build, configuration, and deployment to end users
• PABX administration and support.
• Supporting Win11 issues, Hardware, Testing capability
• Assist with software installation / deployment
• Software and hardware troubleshooting
• Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require
• Smartphone support (InTune)
• Local network cable patching
• M365, Autopilot, Intune