2nd Line Support Analyst

Rise Technical; Farnborough; On-site; GBP 30,000 - 36,000; Full time

Job summary

A national provider of advanced connectivity solutions is seeking an experienced 2nd Line Support Analyst based in Farnborough. The role involves acting as the escalation point for complex issues, troubleshooting connectivity and networks, and providing guidance to 1st Line Analysts. Ideal candidates should possess proven experience in a networking environment and be confident working autonomously. This position offers a salary of £30,000 - £36,000 along with various benefits including holiday and training opportunities.

Benefits

25 Days Holiday

Bank Holidays

Enhanced Pension

Training

Progression

Qualifications

• Proven experience in 2nd Line Support within a networking or NOC environment.
• Confident troubleshooting across connectivity and networks.
• Proactive approach with the ability to work autonomously.

Responsibilities

• Act as the escalation point for complex technical incidents.
• Proactively investigate issues and drive incidents to resolution.
• Upskill 1st Line Analysts through guidance and mentoring.

Skills

Networking troubleshooting

User support

Autonomous working

Knowledge sharing

Job description

2nd Line Support Analyst

Farnborough

£30,000 - £36,000 + 25 Days Holiday + Bank Holidays + Enhanced Pension + Training + Progression

Excellent opportunity for an experienced 2nd Line Support Analyst with strong networking skills to join an industry leading business offering brilliant development, the chance to own complex technical investigations, and an environment that encourages continual improvement.

This company is a national provider of advanced wireless connectivity and IoT solutions, supporting thousands of sites each year. Due to growth across their Technical Operations function they are looking to bring in an experienced 2nd Liner who can hit the ground running.

In this role you will act as the senior escalation point for complex technical issues, carrying out detailed investigation and working with vendors and 3rd parties where required. You will proactively look for solutions, seek information independently, and help upskill 1st Line colleagues through guidance and knowledge sharing. You will be office based at their Farnborough headquarters.

The ideal candidate will be an experienced 2nd Line Support Analyst, confident working within a networking focused environment, and able to work autonomously when required. You will be comfortable taking initiative, engaging with others, and improving the overall capability of the support function.

This is a fantastic opportunity to join a forward thinking organisation offering excellent training, personal development, and the chance to make a meaningful contribution to a growing technical team.

The Role :

• Act as the escalation point for complex technical incidents, with a strong focus on network troubleshooting
• Proactively investigate issues, seek information, and drive incidents through to resolution
• Upskill 1st Line Analysts through guidance, mentoring and knowledge sharing
• Support user account requests, change management processes and occasional on site activities

The Person :

• Proven experience in 2nd Line Support within a networking or NOC environment
• Confident troubleshooting across connectivity, networks and user support
• Proactive approach with the ability to work autonomously and engage with others to find solutions
• Any cellular networking experience or vendor certifications are advantageous