2nd Line Network Support Engineer

Randstad Technologies Recruitment; City Of London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading recruitment agency in London seeks a skilled 2nd Line Network Engineer to provide advanced technical support. This role involves troubleshooting complex issues and collaborating with 3rd Line teams to ensure network reliability. Ideal candidates will have 2-3 years of experience in an SLA-driven support role, with strong knowledge of Cisco equipment and cloud services. This position offers opportunities for career development and a balanced working shift pattern.

Benefits

Career development opportunities

Supportive team environment

Balanced shift rota

Qualifications

• 2-3 years' experience in a similar SLA-driven support role.
• Strong experience with Cisco equipment and cloud platforms.
• Ability to obtain SC clearance if required.

Responsibilities

• Investigate and resolve escalated technical issues.
• Perform log analysis and configuration changes.
• Collaborate with vendors to resolve critical incidents.

Skills

Cisco Switches

Routers

Fortinet

Palo Alto

AWS

Azure

ITIL knowledge

Tools

Netscaler

F5

Job description

2nd Line Network Engineer

Location: London, UK (2-3 days in office)

Salary: £40,000-£45,000 per annum

Shift Pattern: Friday-Monday, 8:00am-6:00pm (weekends included), Tuesday-Thursday off

We're looking for a skilled 2nd Line Network Engineer to provide advanced technical support, troubleshoot complex issues, and collaborate with 3rd Line teams to keep our networks running smoothly.

Key Responsibilities

• Investigate and resolve escalated technical issues.
• Perform log analysis, configuration changes, device upgrades, and backups.
• Collaborate with 3rd Line and vendors to resolve critical incidents.
• Support Service Desk and 1st Line Engineers.
• Maintain technical knowledge and accreditations.

Requirements

• 2-3 years' experience in a similar SLA-driven support role.
• Strong experience with Cisco Switches / Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS.
• Preferred: Netscaler / F5, Cisco Wireless / SD-WAN / DNAC / ISE / ACI, ITIL knowledge, SC clearance or ability to obtain.

Why Join Us

• Work on cutting-edge network platforms.
• Supportive team environment and career development opportunities.
• Balanced shift rota with weekends off mid-week.

If you're a proactive, motivated engineer looking for a role where you can make an impact and grow your technical expertise, we'd love to hear from you.

Apply today and take your next step as a 2nd Line Network Engineer.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary / contract vacancies we are acting as an Employment Business