2nd Line IT Technician

eTeach UK Limited; West Wick; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading educational trust is seeking a motivated 2nd Line IT Engineer to support staff and students across their schools. This full-time role involves troubleshooting and managing various devices and network infrastructure, requiring at least 2 years' experience in IT and a passion for customer service. Candidates should hold a relevant Level 3 diploma in IT and possess a valid driver's license. The position offers competitive salary and numerous benefits.

Benefits

Access to wellbeing centre

Funded Healthcare Scheme

Discounted nursery fees

Contributory pension scheme

CPD opportunities

Health & Fitness offers

Flu vaccinations

Qualifications

• At least 2 years’ experience in a busy, customer focused IT environment.
• Hold a valid driver’s licence and a car.

Responsibilities

• Assist with the smooth running of Microsoft, Apple and Google devices.
• Assist with network infrastructure improvements.
• Resolve technical issues for students and staff.

Skills

Excellent team player

Passion for IT and customer service

Understanding of modern Operating Systems

Good literacy and numeracy skills

Education

BTEC National Diploma (Level 3) in IT

Microsoft Certifications

CompTIA certifications

Job description

Permanent
All Year Round
Full Time - 37 Hours per week
TPLTSS6 £32,061 - £34,433 (actual salary)
Plus various Company Benefits

The Priory Learning Trust is looking to recruit a highly motivated and technically competent 2nd Line IT Engineer to effectively assist in supporting staff and students as part of an established centralised network across the Trust. This position is based at Priory Community School - An Academy and the successful candidate must be able to travel between Trust sites. This post commences ASAP once the right candidate has been found.

Responsibilities

• Assist with the smooth running of Microsoft, Apple and Google devices.
• Assist with network infrastructure (improvements and change control).
• Resolve technical issues for students and staff.

Candidate Profile

• Be an excellent team player.
• Have a passion for IT and customer service.
• Have an excellent understanding of modern Operating Systems, Software and Hardware.
• Be able to deal with repairs and warranties.
• Have a valid driver’s licence and a car.
• Have at least 2 years’ experience in a busy, customer focused IT environment.
• Hold a BTEC National Diploma (Level 3) in an IT related subject and/or Microsoft Certifications, CompTIA certifications.
• Good literacy and numeracy skills which include GCSE grade C or above in Maths and English, IT or equivalent.

Benefits

• The PLaTform – Access to our dedicated wellbeing centre & exclusive shopping discounts.
• Healthshield – Funded Healthcare Scheme for employees and all dependents, which provides services such as a 24/7 GP Line & Healthcare cashback.
• Discounted nursery fees for parents AND grandparents at our Academy pre schools.
• Contributory pension scheme offering generous employer contribution rates.
• CPD opportunities both internally & externally.
• A very friendly school community with dedicated, supportive & inspiring colleagues.
• Health & Fitness offers, including incredible discounts on @Worle Sports Centre and Nuffield Health, and a Cycle 2 Work Scheme.
• Flu vaccinations.

About The Priory Learning Trust

TPLT grew from an intent to bring the power of partnership and sharing to bear and provide a first-class education to a wide range of children, from all backgrounds. At our heart is a passion to put ‘Students First’ and deliver exceptional education; beyond outstanding for every single child. We do this with a relentless drive for academic excellence, shared moral purpose and values combined with lots of fun and happiness. We believe that happy schools are also high-achieving, successful schools. We strive for partnerships between students, families, staff and the wider community to create exceptional student outcomes. We also ‘cherish’ our staff. We believe they are amazing and are passionate to empower them through support, training, and career opportunities. With such brilliant people all aiming for the same goals, we are able to ensure every student achieves all that they are capable of and more, regardless of their background.

Early applications are encouraged as we reserve the right to close the vacancy early.

Legal and Safeguarding Information

The Priory Learning Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All paid positions which involve working regularly within academies are exempt from the Rehabilitation of Offenders Act 1974. You must declare all convictions (including convictions with Absolute Discharge), cautions or bind-overs you may have, even if they would otherwise be regarded as ‘Spent’ under this Act and where applicable any disqualifications under the Childcare Act.

The amendments to the Exceptions Order 1975 (2013) provide that certain spent convictions and cautions are ‘protected’ and are not subject to disclosure to employers, and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Disclosure and Barring Service filtering guide.

This role involves working with children on a daily basis and is therefore in regulated activity. Offers of employment will be subject to satisfactory references, online searches and Disclosure and Barring Service clearance. Please see the following links to our Child Protection and Safeguarding policy and Recruitment and Selection policy.

Closing Date: 18th December 2025

Proposed Interview Date: 22nd December

Proposed Start Date: 19th January 2026