2nd Line IT Support Engineer - MSP & Cloud Skills

Inspirec; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

A growing Managed Service Provider in the UK seeks a proactive 2nd Line IT Support Engineer to join their Helpdesk team. The role involves troubleshooting and resolving technical issues, managing incidents in Microsoft 365 and ensuring excellent service delivery to clients. Ideal candidates will have strong experience in Microsoft 365, good problem-solving skills, and an understanding of ITIL principles. Competitive salary and career progression opportunities offered.

Benefits

Competitive salary

Career progression opportunities

Supportive team environment

Training and development opportunities

Weekly coffee mornings

Qualifications

• Strong background in Microsoft 365 administration (Exchange Online, SharePoint, Teams).
• Hands-on experience with Microsoft Azure and Microsoft Intune.
• Good understanding of Active Directory, Group Policy, DNS, DHCP.

Responsibilities

• Act as the escalation point for 1st line tickets.
• Provide 2nd line support for internal IT systems.
• Deliver remote and on-site support to MSP clients.

Skills

Microsoft 365 administration

Microsoft Azure

Microsoft Intune

Active Directory knowledge

Networking fundamentals

ITIL principles familiarity

Troubleshooting skills

Excellent communication skills

Job description

A growing Managed Service Provider in the UK seeks a proactive 2nd Line IT Support Engineer to join their Helpdesk team. The role involves troubleshooting and resolving technical issues, managing incidents in Microsoft 365 and ensuring excellent service delivery to clients. Ideal candidates will have strong experience in Microsoft 365, good problem-solving skills, and an understanding of ITIL principles. Competitive salary and career progression opportunities offered.