2nd Line IT Support Engineer (MSP)

Information Technology; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading managed service provider in Greater London is seeking a skilled 2nd Line Support Engineer to join their dynamic team. The role involves providing technical support by troubleshooting hardware and software issues, performing system administration tasks, and maintaining IT system performance. The ideal candidate will have proven experience in a similar role, with strong problem-solving skills and the ability to work independently and collaboratively. Join a reputable company dedicated to delivering innovative IT services.

Qualifications

• Proven experience as a 2nd Line Support Engineer or similar role.
• Experience working for an MSP is advantageous.
• Solid understanding of IT systems, networking, and infrastructure.
• Hands-on experience with Windows operating systems and Microsoft Office suites.
• Experience with hardware troubleshooting and software installations.

Responsibilities

• Provide technical support for IT-related issues including hardware and software.
• Troubleshoot and resolve hardware and software problems.
• Perform system administration tasks like user account management and software installations.
• Monitor and maintain IT systems for optimal performance.
• Respond to support tickets efficiently.

Skills

Problem-solving skills

Attention to detail

Effective communication

Collaboration

Customer-facing skills

Tools

Windows operating systems

Active Directory

Microsoft 365

Job description

A leading managed service provider in Greater London is seeking a skilled 2nd Line Support Engineer to join their dynamic team. The role involves providing technical support by troubleshooting hardware and software issues, performing system administration tasks, and maintaining IT system performance. The ideal candidate will have proven experience in a similar role, with strong problem-solving skills and the ability to work independently and collaboratively. Join a reputable company dedicated to delivering innovative IT services.