2nd Line IT Support Engineer

Visionist; Ringwood; On-site; GBP 35,000 - 45,000; Full time

Job summary

A technology consulting firm is seeking a 2nd Line IT Support Engineer to provide expert support for 10,500 users across London. The successful candidate must have over three years of experience in VIP and 2nd line support, with strong skills in Windows 10, Mac OS, and Office 365. This role requires providing request catalogue services, managing IT asset processes, and delivering high-quality support to government departments. Security clearance is necessary for this position.

Qualifications

• 3+ years of VIP support experience.
• 3+ years of 2nd line support experience.
• Expertise in Windows 10 and Mac OS end user support.
• Experienced with Office 365 for thin and fat clients.
• Strong skills in troubleshooting Zscaler and Okta.

Responsibilities

• Provide 2nd line support to 10,500 users across London.
• Assist documenting and maintaining processes.
• Responsible for VIP support across DIT and BEIS.
• Manage asset processes for equipment issuance.
• Provide Request catalogue services to end users.

Skills

VIP support experience

2nd line support experience

Windows 10 support

Mac OS support

Office 365 support

Troubleshooting Zscaler

Strong Apple iPhone support skills

Knowledge of audio-visual equipment

Service Now experience

Customer facing skills

Asset Management experience

ITIL Foundation Certification

MCSA Windows 10 certification

Job description

Job Title

2nd Line IT Support Engineer

Reports To

Head of Product Development and Architecture

Working Hours

40 hours per week

Location

London, UK

Company Profile

Smarter Technologies’ ability to flex and deliver small bespoke solutions and major transformation programmes is built on a model where the client’s needs and goals are prioritised over everything else. Currently undergoing a period of rapid growth through word of mouth recommendations Smarter Technologies associates are right now helping senior leaders across Government plan and deliver some of the most exciting and truly transformational programmes required to modernise public services.

Job Spec

Visionist Consulting focuses on transforming the digital platforms, capabilities and processes for government departments, businesses and not-for-profits. The role is onsite at one of Visionists customers BEIS (Business, Energy and industrial strategy) and Department of International Trade (DIT).

Description Of Role

BEIS and DIT have over 10,500 users to support.

Key Responsibilities

• 2nd line support to 10,500 staff based across London
• Provide the Request catalogue services to the end users
• Assisting with documenting and maintaining processes and work instructions
• Responsible for the VIP support across DIT and BEIS
• Responsible for asset management within the Incident process of issuing/receiving equipment

Skills And Experience

• 3 + Years VIP support experience
• 3 + Years 2nd line support experience
• Windows 10 and Mac OS experts in end user support
• Office 365 (thin and fat clients) expert in end user support
• Trouble shooting in Zscaler and Okta a must.
• Strong Apple iPhone support skills
• Strong Knowledge of Audio-visual equipment to support the ministerial meeting rooms
• Strong Service Now experience across Request and Incident Management.
• Excellent Customer facing skills
• 3 + Asset Management experience within Service Now
• ITIL Foundation Certification a strong advantage
• MCSA Windows 10 certification – 70-697 and 70-698

Security Clearance

Security Clearance is a necessary requirement to work with our clients.

For Any Enquiries And Further Information Contact

[e-mail]