2nd Line ICT Technician — Growth & Training Opportunities

Boston College; Boston; On-site; GBP 27,000 - 34,000; Full time

Job summary

A leading educational institution in the UK is seeking a Full-Time ICT Technician to provide second line support. This role involves maintaining IT systems and assisting users with technology needs. The successful candidate will have relevant computing qualifications and should be comfortable with network systems and coding. The position offers competitive salary, professional development opportunities, and generous holiday packages, including a rewarding environment centered around educational support.

Benefits

25 days annual holiday

Employer pension contribution

Generous sick pay policy

Discount card and benefits platform

30% discount at on-site Nursery

Access to healthcare scheme

Discounted Gym Membership

Qualifications

• Understanding of networks, servers, and operating protocols.
• Experience assisting with software development projects.
• Ability to provide face-to-face ICT support.

Responsibilities

• Provide second line ICT support across multiple sites.
• Assist with hardware rollouts and user training.
• Support the ICT Developer and Digital Team.

Skills

Understanding of network systems

Experience with coding (VB, VB.NET, HTML, C#)

Experience in second line support

Education

Level 4 Computing qualification

Level 3 with relevant experience

Tools

HoloLens 2

Job description

A leading educational institution in the UK is seeking a Full-Time ICT Technician to provide second line support. This role involves maintaining IT systems and assisting users with technology needs. The successful candidate will have relevant computing qualifications and should be comfortable with network systems and coding. The position offers competitive salary, professional development opportunities, and generous holiday packages, including a rewarding environment centered around educational support.