24/7 Telecare Alarm Support Specialist

Executive Connect LTD; Sunderland; On-site; Full time

Job summary

A leading call center service provider in Sunderland is seeking a Call Centre Customer Enabling Services Advocate to handle Telecare alarms and coordinate support for customers. The ideal candidate will have experience in telecare or a similar support environment and possess strong customer service skills. This role offers flexibility with variable hours and includes additional night rates and shift allowances.

Benefits

Night Rate

Shift Allowance

Qualifications

• Experience in a telecare or similar support environment is desirable.
• Familiarity with Jontek system would be beneficial.

Responsibilities

• Handle Telecare alarms and provide reassurance to customers.
• Co-ordinate appropriate support for customers in a 24/7 service.
• Ensure safety and wellbeing of those relying on our services.

Skills

Experience in telecare

Customer service skills

Familiarity with Jontek system

Job description

A leading call center service provider in Sunderland is seeking a Call Centre Customer Enabling Services Advocate to handle Telecare alarms and coordinate support for customers. The ideal candidate will have experience in telecare or a similar support environment and possess strong customer service skills. This role offers flexibility with variable hours and includes additional night rates and shift allowances.