Support Engineer

Intec Select Ltd; Sittingbourne; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A well-known IT consultancy in Sittingbourne is seeking an IT Support Engineer to provide 24/7 support on a shift basis. This role involves resolving technical issues, managing incidents, and working on various IT environments. The ideal candidate will possess strong skills in Microsoft 365, Active Directory, and networking, with at least two years' experience in a support role. A valid driver’s license is required. The position offers a competitive salary of up to £40,000, with excellent training opportunities.

Benefits

Training and certifications

Competitive salary

Qualifications

• Minimum of two years' experience as 2nd/3rd line support.
• Experience in a fast-paced environment or MSP/consultancy.
• Possession of relevant certifications like Microsoft or CompTIA.

Responsibilities

• Resolve escalated technical issues across various environments.
• Manage incidents according to SLAs and KPIs.
• Communicate effectively with customers and maintain ticketing documentation.

Skills

Microsoft 365

Active Directory

Networking (LAN/WAN)

Cloud platforms (Azure, AWS)

Virtualisation (Hyper-V, VMware)

Cybersecurity

Tools

VPNs

Monitoring tools

Backup tools

Job description

IT Support Engineer – 24/7 Support

Our long‑standing client, who provides IT consultancy services to a variety of industries across the UK, is hiring an IT Support Engineer to provide 24/7 support for one week per month, operating on a shift basis of 4 days on, 4 days off (day shifts are hybrid).

The role requires strong capabilities in Microsoft 365, AD, Exchange and networking (LAN/WAN, firewalls, VPNs, etc.) with a preference for a background in consultancy, MSP or enterprise environments. The position offers a basic salary up to £40,000 and is based in Sittingbourne, on a hybrid basis during day shifts and onsite during night shifts. Driving is required for this position.

Our client offers fantastic training and access to the latest training & certifications within their field.

Core Responsibilities

• Resolve escalated technical issues across infrastructure, cloud, networking, and applications
• Diagnose, troubleshoot, and implement configuration changes across customer environments
• Manage incidents in line with SLAs, KPIs, and best practice
• Communicate clearly with customers, managing expectations and providing updates
• Maintain accurate ticketing, documentation, and knowledge base articles
• Identify recurring issues and contribute to service and process improvements
• Support projects alongside senior engineers and solutions teams
• Participate in disaster recovery, business continuity, and security activities
• Work with vendors and third parties on escalations and advanced fixes

Key Technical Experience

• Minimum of two years' experience within a 2nd/3rd line support position
• Experience working within a fast‑paced environment, MSP/consultancy or enterprise client
• Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory)
• Virtualisation (Hyper‑V, VMware, Citrix)
• Cloud platforms (Azure, AWS, Google Cloud)
• Networking (LAN/WAN, firewalls, VPNs, routing & switching)
• Hardware, backup, cybersecurity, monitoring, and automation tools
• Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus
• Must have a valid driver's licence and vehicle access