24/7 IT Operations Engineer — Security & Incident Response

Jet2.com Limited; Leeds; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A prominent travel and holiday company is looking for an IT Operations Engineer to support the Shift Leader in ensuring smooth operations of key systems. This hands-on role involves monitoring IT platforms, responding to incidents, and mentoring team members. The ideal candidate has strong experience across Windows and Linux, excellent SQL skills, and a customer-centric mindset. ITIL certification and a 'process first' approach are essential. This position offers hybrid working and various benefits.

Benefits

Hybrid working

Annual pay reviews

Colleague discounts on Jet2holidays and Jet2.com flights

Qualifications

• Experience in a 24/7 operations or support environment.
• Strong knowledge of GDPR and PCI-DSS standards.
• Understanding of network tools, architecture, Mobile Device Management, and encryption.

Responsibilities

• Monitor Jet2.com and Jet2holidays’ key IT platforms.
• Respond to events and incidents promptly.
• Mentor junior members of the team.

Skills

Operating System knowledge (Windows and Linux)

SQL skills

Customer-centric mindset

Coaching mentality

Education

ITIL certification

Tools

AppDynamics

New Relic

Dynatrace

Microsoft SCOM

Elastic

Solarwinds

PagerDuty

Cloud (AWS/Azure/GCP)

Job description

A prominent travel and holiday company is looking for an IT Operations Engineer to support the Shift Leader in ensuring smooth operations of key systems. This hands-on role involves monitoring IT platforms, responding to incidents, and mentoring team members. The ideal candidate has strong experience across Windows and Linux, excellent SQL skills, and a customer-centric mindset. ITIL certification and a 'process first' approach are essential. This position offers hybrid working and various benefits.