2371 - Receptionist/Clerical Officer

NHS; Barnsley; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading healthcare provider in Barnsley is seeking an enthusiastic individual to join their Acute Medical Unit Admin team. The role involves providing effective reception and efficient clerical support. You will help maintain high standards of service delivery while working closely with the Multi-Disciplinary Team. The ideal candidate must have excellent communication skills, ability to work independently, and be highly motivated. This position requires a commitment to patient care and the ability to manage a diverse workload effectively.

Responsibilities

• Provide efficient reception for patients attending departments.
• Act as first line of contact for telephone enquiries.
• Ensure patients are appropriately received, admitted, and discharged.
• Perform general administration duties such as filing and scanning.
• Work closely with the multi-disciplinary ward team.

Skills

Excellent verbal/telephone communication skills

Ability to work on own initiative

Ability to prioritise workload

Ability to manage time effectively

Ability to display sensitivity and tact

Ability to collate information

Ability to respond to patient needs using critical thinking

Education

Minimum of 3 Grade A-C GCSEs or relevant equivalent knowledge/experience

Tools

Windows-based computer packages

Careflow system

Job description

The role of the department is to provide highquality care to the patients and service users for inpatients and outpatientson the Acute Medical Unit and Medical Same Day Emergency Care. The units takedirect admissions from G.P, Emergency Department and Clinic Referrals.

You will be required to work closely with allmembers of our Multi-Disciplinary Team to maintain service provision. Thesuccessful candidate must have excellent communication skills, appropriatelyprioritise their workload and be highly motivated.

The admin service for AMU/Medical SDEC covers07:00-19:30 7 days a week. The post holder will be required to work a minimumof 2x12 hour shifts a week including weekends and bank holidays.

Main duties of the job

We are looking to recruit an enthusiasticindividual to join our AMU Admin team to carry out a full range of duties inorder to provide an effective and efficient service for the Acute Medical Unitand Medical Same Day Emergency Care.

Main duties of the role

The post holder will be required to work in 3different roles covering AMU and Medical SDEC which will involve

• To provide an efficient and effective reception for patients attending the departments, directing and helping visitors and patientswith enquires.
• To act as first line of contact for all telephoneenquiries to the ward/unit, re-directing calls when necessary.
• To ensure patients are appropriately received,admitted, transferred, discharged and where necessary make outpatientappointments, using the Hospital Careflow (electronic patient record system)system.
• General administration duties such as filing,scanning, photocopying and tracking medical notes.
• To work closely with the multi-disciplinary wardteam to maintain recognised standards promoting efficient ward management.

About us

We reserve the right to close positions early.

BarnsleyHospital NHS Foundation Trust is a high performing Trust, currently rated Good by the Care Quality Commission (CQC) and achieving significant progressin the delivery of our strategic objectives, including our ambition to be the best Place to Work.

We scored bestin the country in the most recent NHS Staff Survey for teamwork, compassionateleadership, and supporting work/life balance. In 2024's survey, the Trust also scored above average in every theme of the NHS People Promise the promise NHS colleagues make toeach other to improve the experience of working in the NHS for everyone.

We are proud ofthe commitment of our colleagues to ensuring a strong and sustainable futureand our organisation is highly valued by our local communities.

There has neverbeen a better time to join Barnsley Hospital. It is moving at pace and a wecan do this attitude is evident right through the organisation.

BarnsleyHospital NHS FT is committed to promoting equality of opportunityand fair treatment to all applicants.

For individuals who may require sponsorship under the skilled worker or health& care visa route please use the link on the right hand side of the advertto check your eligibility, please note that band 2 and 3 entry roles are nolonger eligible for sponsorship.

The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction.

Job responsibilities

Job Description for 2371

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Person Specification

Qualifications

• Minimum of 3 Grade A-C GCSEs or relevant equivalent knowledge/experience.

Skills and Abilities

• Excellent verbal/telephone communication skills.
• Ability to work on own initiative.
• Ability to prioritise work load.
• Ability to manage your time effectively and efficiently.
• Ability to display sensitivity and tact at all times.
• Ability to collate information.
• Ability to efficiently respond to patient needs using critical thinking skills.

Knowledge and Awareness

• Knowledge of windows-based computer packages.
• Understanding of the need for confidentiality.
• Awareness of Health and Safety requirement.
• Knowledge of the Healthcare/organisation environment.
• Knowledge of Careflow system

Experience

• Previous clerical/administrative experience.
• Experience of direct telephone contact with patients/clients and staff.
• Experience of working with staff at all levels.
• Previous NHS experience.
• In around 100 words please describe what Equality & Diversity means to you and why they are important.
• In around 100 words, If a patient approached you and they were angry or upset about something that had happened on the ward, how would you calm them down and what would you do to help them?
• In around 100 words, describe an example of where you have helped to improve the service of a department?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.