2026 Customer Service Apprenticeship - Emerging Talent Program

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A global financial services leader is seeking a Customer Service Apprentice in Bournemouth to provide support for clients and internal partners. This role involves resolving client issues, troubleshooting technical matters, and participating in a comprehensive training program. Applicants should have 5 GCSEs, including English and Mathematics, and be self-motivated, with strong communication skills. The position offers exposure to various banking office aspects and guidance from a mentor as part of their career development.

Qualifications

• Achieved or predicted to achieve 5 GCSEs (or equivalent) at grade 4 or above, including English and Mathematics.
• Must meet the eligibility criteria for Apprenticeship Levy Funding.
• Willingness to work schedules during operating hours, including bank holidays.

Responsibilities

• Provide first-call resolution by answering client calls, identifying and analysing information.
• Resolve client issues and concerns expediently, adhering to business policies.
• Troubleshoot technical issues.

Skills

Good knowledge of French or another European Modern Foreign Language

Excellent verbal and written communication skills

Ability to multitask and demonstrate flexibility

Self-motivated and able to work in team settings

Knowledge of computer software systems like Microsoft Office

Education

5 GCSEs (or equivalent) at grade 4 or above, including English and Mathematics

Job description

Job Description

Become an integral part of our JPMorgan Chase team! Each day will be unique – bring a positive attitude, entrepreneurial spirit and be ready to roll up your sleeves. This position is an essential part of the team and will have exposure to several aspects of running a banking office. As a Customer Service Apprentice in JPMorgan Chase Merchant Services, you will be an advocate for our clients and internal partners.

Program Overview

The program is designed to kickstart your career with a mix of valuable workplace experience, successive skills training, one day a week study time, and extra support from a dedicated mentor. Upon successful completion, you will gain a Level 3 Customer Service Specialist Qualification.

Responsibilities

• Provide first‑call resolution by answering client calls, identifying and analysing information.
• Resolve client issues and concerns expediently, adhering to business policies, and ensuring timely follow‑up on inquiries.
• Troubleshoot technical issues.

Requirements

• Achieved or predicted to achieve 5 GCSEs (or equivalent) at grade 4 or above, including English and Mathematics.
• Meeting the eligibility criteria for Apprenticeship Levy Funding.
• Willingness to work schedules during operating hours, which includes bank holidays.

Preferred Qualifications

• Good knowledge of French or another European Modern Foreign Language.
• Excellent verbal and written communication skills, with the ability to provide professional and interpersonal interactions.
• Capable of multitasking, demonstrating flexibility to take on different tasks within the team.
• Self‑motivated and able to work well both independently and in team settings.
• Knowledge of computer software systems like Microsoft Office.

Application Process

To begin the application process, you will be asked to enter your email address. This email will be used to create and maintain your profile, so please ensure it is one you will have long‑term access to. Once you have submitted your application, we will review it to assess your eligibility. If you advance to the next stage, you will receive an email invitation to participate in an in‑person Superday. Please be aware that due to the high volume of applications, the recruitment process may take several months. We will keep you informed of your application status as decisions are made. The program commences in autumn 2026.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do.

We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.