1st Line Service Desk Agent Apprenticeship Programme

ATOS IT SERVICES UK LIMITED; Kingshurst; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading IT services company is looking for an Information Communications Technician (Level 3) to join their team in Kingshurst. In this role, you'll be the primary point of contact for clients facing technical issues, ensuring they are resolved quickly and efficiently. This position is part of an apprenticeship program lasting 18 months, and requires commitment from Monday to Friday. Ideal for candidates seeking hands-on experience in IT support within a public sector environment.

Responsibilities

• Act as the first point of contact for users experiencing technical issues.
• Help to resolve technical issues quickly and efficiently.

Job description

We are building a team to provide IT Support & Services to one of our critical public sector clients. You will be the "face" (and voice) of Atos for our clients. You will be the first point of contact for users experiencing technical issues, helping to resolve them quickly and efficiently.

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, may have some shift patterns, e.g. 7.00am - 3.00pm or 11.00am - 7.00pm (to be confirmed).

Expected Duration: 18 Months

Number of Positions Available: 28

This employer is part of the Disability Confident scheme, committed to employing disabled people.