1st Line NOC Engineer - Tech & Engineering Firm

Hamilton Barnes; Farnborough; On-site; GBP 30,000 - 35,000; Full time

Job summary

A dynamic tech and engineering firm in Farnborough seeks a skilled NOC Engineer. You'll be responsible for resolving helpdesk incidents and monitoring network alarms, ensuring smooth operations. Ideal candidates possess a strong networking background, with experience in Cisco technology being a plus. Join a supportive team where you can grow your career while contributing to significant projects.

Benefits

Access to training and certification support

Quarterly employee recognition awards

Active employee community engagement

Qualifications

• Strong understanding of network principles.
• Experience with Cisco routers and switches is a must.
• Ability to troubleshoot and maintain Firewalls.

Responsibilities

• Investigate and resolve helpdesk incidents.
• Acknowledge network alarms and document issues during the shift.
• Maintain communication with the NOC Manager about service-affecting incidents.
• Contribute positively to team growth.

Skills

Understanding of network principles

Experience with Cisco routers and switches

Troubleshooting experience

Education

CCNA certification (desirable)

Job description

Role

Ready to be part of a dynamic tech and engineering company on the rise?

You’ll have the opportunity to join a British-owned tech and engineering firm that’s been driving innovation since its inception. With year-on-year revenue growth and a commitment to reinvesting 95% of profits into their people and technology, we’re looking for skilled passionate people like you to help them reach new heights.

You’ll be at the heart of the operations, investigating and resolving helpdesk incidents swiftly, ensuring the ticketing system stays up-to-date. As a NOC Engineer, you’ll also keep an eagle eye on network alarms and events during your shift, documenting any ongoing issues for smooth handovers. Your role will be crucial in ensuring the services run smoothly and efficiently.

Benefits

• You’ll work with a dedicated Learning and Development team that offers access to a range of training, courses, and certification support.
• You’ll work on systems that make a real difference, contributing to the backbone of their operations.
• Join the vibrant employee community, including the Green Team, Employee Forum, Women’s Network, and Culture Club.
• You’ll also have the chance to be recognised with quarterly employee awards.

Salary: £30k + 5% shift allowance

If you’re looking to step up your career in a small ISP environment with vast opportunities, we want to hear from you. We’ve hired individuals with a solid IT background, as long as they possess a strong understanding of networking.

Responsibilities

• Investigate and resolve helpdesk incidents, ensuring timely updates to the ticketing system
• Acknowledge and address all network alarms and events during your shift, documenting ongoing issues for handover
• Keep the NOC Manager informed of all service-affecting incidents and initiate escalations when necessary
• Contribute to a positive team environment and share your expertise to help us grow

Qualifications

• Strong understanding of network principles
• Experience with Cisco routers and switches, with a CCNA certification desirable
• Troubleshooting and maintenance experience with Firewalls and / or Security Event management is a plus
• Ability to obtain and retain SC clearance

If you’d like to hear more, please apply.