1st Line IT Support Enginer

TipTopJob; Greater London; On-site; GBP 29,000 - 35,000; Part time

Job summary

A prestigious London-based professional body is looking for a proactive 1st Line IT Support Engineer to join their internal IT team. In this office-based role, you will provide high-quality support, assist with hardware and software configuration, and help both on-site and remote staff. Ideal candidates should exhibit a strong customer focus and possess excellent problem-solving skills. This position comes with regular technical training and opportunities for project involvement.

Benefits

Regular technical training

Involvement in wider IT project work

Qualifications

• Strong customer focus and initiative in finding solutions.
• Ability to work under pressure and solve problems.
• Excellent communication skills in a customer environment.

Responsibilities

• Provide high-quality IT support to users.
• Assist with hardware/software configuration.
• Support both on-site and remote staff.

Skills

Customer focus

Problem-solving

Excellent telephone manner

Tools

Windows 11

Office 365

Active Directory

Job description

Job Overview

We are partnered with a prestigious London-based professional body to find a proactive 1st Line IT Support Engineer to join their internal IT team. This is a fantastic opportunity for a customer-focused tech enthusiast to provide high-quality support in a corporate environment, working directly under the CIO.

Job Details

• Job title: 1st Line IT Support Engineer (6-Month Initial FTC)
• Salary: Up to GBP 34,500 (Pro Rata)
• Location: London (Office Based)
• Job type: 6-Month Fixed Term Contract
• Start: ASAP

Quick Specs

• Focus: Helpdesk administration, hardware/software configuration, and user support.
• Stack: Windows 11, Office 365 (Teams/Exchange), Active Directory, and networking basics (LAN/WAN).
• Environment: Supporting both on-site and remote staff.
• Growth: Includes regular technical training and involvement in wider IT project work.

Candidate Profile

• Strong customer focus.
• Excellent telephone manner.
• Initiative to research solutions for common user issues.
• Ability to thrive under pressure and love solving problems.