1St / 2Nd Line Support Engineer

100 Percent; High Wycombe; On-site; GBP 28,000 - 30,000; Full time

Job summary

A growing tech support firm in High Wycombe is seeking a 1st / 2nd Line Support Engineer to provide effective technical support. You will be the first point of contact for users, solving issues and assisting with systems setup. The ideal candidate must have experience in 1st / 2nd line support and excellent communication skills. This office-based role offers a salary of £28,000 - £30,000 plus full benefits, with a supportive team environment.

Qualifications

• Experience in 1st / 2nd line IT support is essential.
• Excellent communication and customer service skills required.
• Confident in working with non-technical users.

Responsibilities

• Provide 1st and 2nd line remote support.
• Handle inbound calls and support queries.
• Diagnose and resolve issues, escalate when necessary.
• Support new users with system setup and remote training.

Skills

Experience in 1st / 2nd line IT support

Excellent communication skills

Customer service skills

Confident with non-technical users

Willingness to go the extra mile

Job description

1st / 2nd Line Support Engineer

Location: High Wycombe

Salary: £28,000 - £30,000 + Full Benefits

This is a great opportunity for you, a customer-focused 1st / 2nd Line Support Engineer to join a thriving organisation based in High Wycombe.

This role is office-based Monday to Friday, working with a great team.

Role of 1st / 2nd Line Support Engineer

You’ll be the first point of contact for users, providing friendly and effective technical support across business systems (EPOS - nice to have, not essential).

Key responsibilities include:

• Providing 1st and 2nd line remote support


• Handling inbound calls and support queries


• Diagnosing and resolving issues, escalating where required


• Supporting new users with system setup, walkthroughs and remote training

What We're Looking For as a 1st / 2nd Line Support Engineer

• Experience in 1st / 2nd line IT support


• Excellent communication and customer service skills


• Confident working with non-technical users


• Someone who goes the extra mile

Nice to have: EPOS or retail experience, but not essential.

If you enjoy helping people and want to be part of a growing 1st / 2nd Line Support Engineer team, please send your CV today