1st / 2nd Line IT Support Engineer

SER Limited; Leeds; On-site; GBP 28,000; Full time

Job summary

A leading IT services provider in Leeds is looking for a talented 1st / 2nd Line IT Support Engineer. You will provide hands-on technical support to clients, troubleshoot IT issues, and ensure a high standard of customer service. The position offers opportunities for growth in a supportive team environment, with a salary of up to £28,000 depending on experience. Benefits include a gym membership and holiday incentives.

Benefits

Holiday incentives

Performance recognition

Cycle to Work Scheme

Birthday Off

Gym Membership

Healthcare Plan

Qualifications

• Experience in a 1st or 2nd Line IT Support role, ideally within an MSP background.
• Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide hands-on technical support to clients.
• Respond to helpdesk tickets and troubleshoot hardware, software, and network issues.
• Deliver a high standard of service and communication to all users.

Skills

Problem-solving skills

Customer support skills

Knowledge of Microsoft 365

Basic networking knowledge

Tools

Windows 10/11

Active Directory

Job description

1st / 2nd Line IT Support Engineer Leeds £28,000 - Great Opportunity!

An established and forward‑thinking IT services provider based in Leeds is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who is passionate about technology, problem‑solving, and delivering excellent customer support.

The Role:

You’ll be providing hands‑on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress.

Key Responsibilities:

• Respond to helpdesk tickets and troubleshoot hardware, software, and network issues
• Support Windows environments, Microsoft 365, and general networking setups
• Install, configure, and maintain IT systems and equipment
• Escalate complex issues to senior engineers where needed
• Deliver a high standard of service and communication to all users

About You:

• Experience in a 1st or 2nd Line IT Support role, ideally within an MSP background
• Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking
• Excellent problem‑solving and communication skills
• A proactive, customer‑focused approach to work

What’s on Offer:

• Salary up to £28,000, depending on experience
• Supportive team environment with opportunities for training and development
• Career progression within a growing IT business
• Holiday incentives
• Performance recognition (Quarterly and Annual reviews)
• Cycle to Work Scheme
• Birthday Off
• Gym Membership
• Healthcare Plan

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions.

SER‑IN