Supervisor

Peacocks; Loughborough; On-site; GBP 24,000 - 30,000; Full time

Job summary

A popular retail chain in Loughborough is seeking a Store Supervisor to assist in achieving sales goals and maintain high standards of customer service. The ideal candidate will demonstrate strong leadership skills to motivate staff and ensure compliance with company policies. Responsibilities include sales strategy implementation, staff training, and maintaining store security. This role demands excellent communication skills and a proactive approach to enhancing store performance.

Qualifications

• Proven experience in a retail environment, ideally in a supervisory role.
• Strong ability to lead and motivate a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist the Store Manager in achieving sales targets.
• Monitor customer service levels and seek improvements.
• Manage staff training and development.
• Ensure compliance with health and safety regulations.

Skills

Customer service skills

Sales development

Staff management

Health and safety awareness

Job description

Here at Peacocks we have a fantastic opportunity for a Store Supervisor.

Sales/Profit

• Assist the Store Manager/Assistant Manager to achieve sales budget and take remedial action to improve sales as necessary.
• Identify and propose opportunities for further sales development.
• Assist the Store Manager/Assistant Manager in ensuring staff are consistently aware of sales targets and are motivated to maximise sales opportunities.
• Maintain Visual Merchandising standards/retail standards and window presentation to maximise sales potential of each range.
• Assist the Store Manager/Assistant Manager in ensuring sales floor layout reflects Company guidelines and appropriate adjacencies to encourage customer flow around the store and to create sales opportunities.
• Maintain awareness of costs in line with sales.

Customer Service

• Personally demonstrate good customer awareness and interaction at all times.
• Monitor and seek continuous improvements on the level of customer service given to customers.
• Assist the Store Manager/Assistant Manager in ensuring product knowledge of your staff and yourself is developed and maintained to maximise service standards and ability to sell, including staff awareness of in‑store promotional activities.
• Ensure optimum stock levels are maintained on the sales floor, by deliveries being dealt with promptly and carrying out regular replenishment.

Staff Management

• Assist in the induction of new staff as per Company procedure as directed by the Store Manager/Assistant Manager.
• Assist in the training and development of staff in line with Company guidelines, building the team and potentialising individual ability.
• Assist the Store Manager/Assistant Manager to set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch.
• Take action to improve and develop one’s own job performance. Ask for performance feedback from line manager, colleagues and team.

Administration

• Assist the Store Manager/Assistant Manager to ensure all branch administration is completed to Company procedure.

Health and Safety

• Assist the Store Manager to fulfil obligations to adhere to Company Health and Safety policies and procedures to ensure a safe working/shopping environment. In the absence of Store Management, action any necessary Health and Safety procedures.

Security

• Ensure there is security awareness in all areas of the store.
• Ensure that all cash and cash equivalents are kept secure and banked in line with Head Office instructions.

To view our privacy notice please visit peacocks.co.uk