Business Improvement Support Officer

Ministry of Justice; Newtown; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A government agency in Newtown seeks a Business Improvement Support Officer to help enhance operational efficiency. The role involves supporting improvement initiatives and tracking benefits across various streams. With a focus on client and provider experience, the position offers flexibility in working hours, including hybrid work options. Ideal candidates will contribute to innovative practices that benefit justice access. This is a vital role in promoting a positive workplace culture within the agency.

Responsibilities

• Support specific improvement work, contributing to department efficiency.
• Ensure tracking of plans, activities, and change benefits.
• Work to reduce overall processing times for clients and providers.
• Support interaction of CMIT and LAA with providers and stakeholders.

Job description

Overview

Business Improvement Support Officer - EO, The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc. If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 29.36 hours and to cover 4 days of the week. To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training. Reporting to: Senior Business Improvement Manager

The Legal Aid Agency is an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales. Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

Case Management: The Case Management team is central to the Agency, it is responsible for handling legal aid applications, processing case payments and dealing with correspondence and enquiries received in both Civil and Criminal Legal aid matters. Our dedicated staff ensure that 600,000 new clients access justice each year, while ensuring that legal aid lawyers are paid fairly. We support all staff in our work, recognising success and promoting a positive and healthy work-life balance. We have a culture where new ideas are encouraged and appreciated.

Case Management Improvement Team (CMIT): The Case Management Improvement Team (CMIT) are central to delivering change and improvement across Case Management and the wider LAA. We strive to improve the services delivered by the LAA by improving the relationship we have with providers, reducing operating costs through more efficient ways of working and seeking out opportunities to deliver our services in more modern ways. The Case Management Improvement Team is LAA wide with staff in almost all of our locations. The job holder will be expected to support the work of CMIT and the business improvement managers in delivering change and improvement initiatives with a particular focus on:

Responsibilities

• Support specific improvement work, contributing to the department becoming more efficient and effective across operational work streams. Including supporting our agency wide AI strategy by providing improvement support across a range of innovative work streams.
• Ensuring plans, activity and change benefits are tracked and understood.
• Working to reduce the overall end to end processing times for clients and providers and improving customer service
• Supporting how the CMIT and LAA interact with providers and other stakeholders