13788 Field Technician - Wrexham

Virgin Media Ltd; Wrexham; Hybrid; GBP 29,000 - 37,000; Full time

Job summary

A leading telecommunications company in the United Kingdom is seeking a dedicated Field Service Engineer. You'll travel to customer locations, installing and troubleshooting broadband, TV, and phone services. This role offers a starting salary of £29,000 with potential earnings up to £36,200, and includes a 4-day working week. Enjoy benefits like private medical cover, generous leave policies, and a supportive work environment. If you're ready for a varied and rewarding career, apply today.

Benefits

Private medical cover

Market-leading maternity and paternity leave

25 days annual leave plus bank holidays

4-day working week

Up to 10% employer pension contributions

Qualifications

• A UK manual driving licence.
• Confidence working at heights and outdoors in all weather conditions.
• Live in one of the specified postcodes.

Responsibilities

• Install and maintain broadband, TV, and phone services to customers’ homes.
• Quickly resolve technical issues to ensure connectivity.
• Provide exceptional service to ensure customer satisfaction.
• Work independently with support from the team.

Skills

Problem-solving mindset

Customer service passion

Methodical and organised approach

Job description

Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).

Postcode requirements

• CH1, CH2, CH4, CH65, CH66, LL11, LL12, LL13, LL14

You may think that aField Service Engineer soundstechnical, and in part,it is-but this role is so much more than that.It’sabout connecting people with what matters most.

You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.

No two days are the same. One day, you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.

What You’ll Do

You’ll be the friendly face of our brand, delivering top‑notch service while tackling a variety of tasks:

• Install and maintain broadband, TV, and phone services to customers’ homes.
• Quickly resolve technical issues, ensuring customers stay connected to what matters most.
• Provide exceptional service that leaves every customer satisfied and smiling.
• Work independently with the backing of a supportive team, always there to help you deliver your best.

Who We’re

Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.

The Must Haves

• A UK manual driving licence.
• Confidence working at heights and outdoors in all weather conditions.
• To live in one of the specified postcodes above.

The other stuff we are looking for

• A problem‑solving mindset and a passion for helping customers.
• A methodical, organised approach to work.
• The ability to be composed and adapt to any situation.

What’s in it for you

• A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
• Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
• Market‑leading maternity, paternity, neonatal, and carers leave policies.
• 25 days of annual leave, UK bank holidays and your birthday off. Plus the option to buy and sell up to 5 extra days.
• A 4‑day working week – After training you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
• Up to 10% employer pension contributions and life insurance.

Next steps

1. Complete our quick online application and video assessment.
2. If successful, chat with one of our friendly recruiters to learn more.
3. Attend an interview with a manager to see if we’re a great match.

We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know‑we’re happy to help.

So, if you’re ready for a rewarding career where no two days are the same, apply today.

Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C